Brandon B. Email & Phone Number

United States

United States

Charleston, South Carolina Area

• Provide experience and technical expertise on a per project basis. • Review client requirements and goals relevant to project at hand. • Provide gap analysis and industry best practice reports. • Review and provide feedback on project budget and timeline. • Serve as a technical lead for client and vendor for the duration of the contract. • Create implementation and transitional strategy plans.• Create testing plans and/or scripts needed for project roadmap.

Charleston, South Carolina Area

• Performed as a technical authority and trusted adviser to the sales team, customers, partners, and community. • Worked to understand and solved customer’s critical business issues through business process and technology.• Served as the technical point of contact for key accounts and account managers.• Developed a deep understanding of the customer’s goals, objectives and delivered solutions to address their needs.• Actively participated in all phases of planning and execution, from initial discovery to the technical win.• Established and maintained a deep understanding of the Immedion products and solutions to demonstrate the value of offerings in sales meetings and at public events.• Advised the sales team on effective ways of positioning Immedion products, solutions and services.• Provided a voice for the customer and community to communicate needs, gaps, and enhancements to the engineering and leadership teams.

Charleston, South Carolina Area

• Acted as a trusted advisor to key partners by matching business strategies with technical solutions.• Evaluated, designed, and presented solutions to meet technical needs for customer environments. This included, but was not limited to, physical to virtual server migrations, cloud-based solutions, backup and disaster recovery services, and software applications.• Performed best-practice evaluations and data oversight with market specific compliance in mind; Developed processes and procedures to support change management. • Oversaw project engineering and implementation teams.• Collaborated on regular C-suite leadership meetings to provide strategic guidance. Prepared and presented strategic roadmaps and budget recommendations.

Charleston, South Carolina Area

• Technical subject matter expert for 400+ end-users across 15 enterprise level clients.• Detailed documentation of systems.• Managed hardware and software full lifecycle management. • Performed onsite technical work and served as a support point of escalation.• Wellness visits: Overviewed of current environments, gaps and the current and future needs of the end-user.

Covington, Kentucky

• Actively managed the Service Desk, Operations, and Project teams while reporting directly to ownership. • Managed the software development team.• Responsibilities included recruiting, hiring, training, and the ongoing development of Service Desk/System Engineers and Field Technicians.• Ensured services were provided to customers at agreed upon SLA's and served as a top-level escalation point for service-related items.• Assessed and communicated risks associated with technology-related investments; internally and externally.