Brandon Barbour Email & Phone Number

Chapel Hill, Nc, Us

North Carolina State University

As a Coach, I partner with students to help them clarify their goals and develop strategies on how to overcome obstacles they identify. Working with graduate students, coaching helps them navigate a team based 10 month masters program and prepares them for a job post graduation.

North Carolina State University

I have experience administering a small data center, where I provide support for departmental production servers and create tailored solutions to enhance teaching and learning experiences. In this role, I ensure optimal performance and reliability of the data center, enabling smooth operations for faculty and enhancing the learning environment for students. My responsibilities include managing Windows Server 2019/2022 and Red Hat Enterprise Linux environments, implementing central solutions… Show more I have experience administering a small data center, where I provide support for departmental production servers and create tailored solutions to enhance teaching and learning experiences. In this role, I ensure optimal performance and reliability of the data center, enabling smooth operations for faculty and enhancing the learning environment for students. My responsibilities include managing Windows Server 2019/2022 and Red Hat Enterprise Linux environments, implementing central solutions, and maintaining various services such as:- Student Practicum Project Server Environments- Backup and File System Appliances for Practicum and general use- Server Network Infrastructure with PFSense Firewall- Windows Hyper-V Hosts- GitLab and Mattermost- BitDefender GravityZoneI also administer hosted options such as:- Panopto video recording/hosting service- Slack environments for faculty/staff as well as studentsBy leveraging these technologies, I contribute to a seamless teaching and learning experience, empowering students and faculty with efficient tools and reliable infrastructure. Show less

North Carolina State University

I provided comprehensive technical support and IT services to the students, staff, and faculty of the Institute for Advanced Analytics, ensuring a seamless learning experience by overcoming hardware, software, network, and other technical obstacles. By resolving issues promptly, I ensured that technical challenges did not become a barrier to productivity and learning. I created improvements with the following initiatives.- Created workshops and system check processes that increased… Show more I provided comprehensive technical support and IT services to the students, staff, and faculty of the Institute for Advanced Analytics, ensuring a seamless learning experience by overcoming hardware, software, network, and other technical obstacles. By resolving issues promptly, I ensured that technical challenges did not become a barrier to productivity and learning. I created improvements with the following initiatives.- Created workshops and system check processes that increased student engagement with IT as well as technical preparedness for the MSA program.- Partnered with OIT to create and maintain uniform departmental classrooms for efficient support and resiliency. - Implemented standardized classroom recording equipment to improve asynchronous learning capabilities as well as lecture archiving. Show less

I led a small team of Customer Support Center analysts who were the primary tech support help desk for most all of the divisions in the NC Department of Health and Human Services. The team was responsible for ensuring little to no disruption of DHHS employees, which could lead to disruption of DHHS services. Along with leading and training CSC analysts, I also: - Created a system for and collected help desk metrics to track performance and plan staffing and support models.-… Show more I led a small team of Customer Support Center analysts who were the primary tech support help desk for most all of the divisions in the NC Department of Health and Human Services. The team was responsible for ensuring little to no disruption of DHHS employees, which could lead to disruption of DHHS services. Along with leading and training CSC analysts, I also: - Created a system for and collected help desk metrics to track performance and plan staffing and support models.- Represented DHHS at a state level on the ITSM governance council, which helped our call center/department transition to BMC Remedy as their incident management system.- Oversaw the creation of Tier 1 technical support for a new statewide benefits delivery system. Show less

I provided computer technical support for students, staff, and faculty for NC State University through phone and in-person contacts. I also performed various other system administrative tasks such as email list, AFS, and University computer lab administration. I also worked with other campus partners to improve overall Help Desk offerings. Such as:- Collaborated with NCSU's Office of Information Technology and other campus groups to create troubleshooting procedures and Service Level… Show more I provided computer technical support for students, staff, and faculty for NC State University through phone and in-person contacts. I also performed various other system administrative tasks such as email list, AFS, and University computer lab administration. I also worked with other campus partners to improve overall Help Desk offerings. Such as:- Collaborated with NCSU's Office of Information Technology and other campus groups to create troubleshooting procedures and Service Level Agreements for Help Desk Staff.- Implemented service goals and quality control measures to quantify, analyze, and improve quality and efficiency of Help Desk performance. - Created and maintained troubleshooting guides and internal documentation used by Help Desk staff to assist with Incidents. I also created training materials and offered workshops on various technical topics such as Microsoft Office. Show less