● Overseeing final mile logistics operations of a 3rd party contracted carrier delivering for RH in Michigan● Maintain a luxury experience for our clients through white glove deliveries● Helped lead my site hit major KPI goals to reduce returns, increase on-time, & a positive survey rating● Coaching drive teams through morning standup meetings, sharing best practices for handling, interacting with clients, etc. ● Daily use of in-house ERP system, in-house Billing, Dispatch… Show more ● Overseeing final mile logistics operations of a 3rd party contracted carrier delivering for RH in Michigan● Maintain a luxury experience for our clients through white glove deliveries● Helped lead my site hit major KPI goals to reduce returns, increase on-time, & a positive survey rating● Coaching drive teams through morning standup meetings, sharing best practices for handling, interacting with clients, etc. ● Daily use of in-house ERP system, in-house Billing, Dispatch track, Excel, & PowerBi● Reviewing & approving routes ensuring they’re efficient for drivers/clients whiling maximizing stop/unit count● Approving daily route billing to our 3rd party contractor, ensuring stops are billed accordingly ● Maintaining RH luxury image through driver compliance● Daily audits of driver uniforms & trucks (clean/matching uniforms, clean trucks inside and out)● 100% in completed background checks every 6 months for all the driver/helpers● Helped train new hires from other RH markets on the procedures to becoming a successful leader Show less

● Spearheaded the final mile delivery aspect of a new start-up account, Love’s Furniture● Assisted in the onboarding process of new contracted companies (training, presenting, & creating a culture of efficiency)● Helped create & track KPI’s for contracted truck companies/drivers● Managed 30+ drivers from several different contracted carriers coaching continuous improvement● Created efficient routes daily, maximizing driver abilities while satisfying customers availability… Show more ● Spearheaded the final mile delivery aspect of a new start-up account, Love’s Furniture● Assisted in the onboarding process of new contracted companies (training, presenting, & creating a culture of efficiency)● Helped create & track KPI’s for contracted truck companies/drivers● Managed 30+ drivers from several different contracted carriers coaching continuous improvement● Created efficient routes daily, maximizing driver abilities while satisfying customers availability leading to 95% on-time ● Inventory management and customer solutions for our accounts: Whirlpool, Peloton, Penske and Cornerstone● Daily use of SAP, SCALE, Freight Manager, Route Planner, & ERM to process orders, returns, & cycle counts Show less

● Managed a fleet of 20+ trucks a day ensuring on-time pickup & delivery was met● Bid on RFQ’s winning truckloads while maximizing profits for the company● Used multiple TMS’s to negotiate with carriers each day to receive target profit-margin for each load● Generated between $15,000-$50,000 in profit-margin on truckloads every month through booking loads● Cold-called 50+ new clients every day to win their business and successfully deliver their product