Brandon Barragan Email & Phone Number

Long Beach, CA, US

Newport Beach, California, United States

• Providing technical support and assistance to customers via email, phone, or chat, to help troubleshoot and resolve technical issues related to our technical products or services.
• Identify and diagnose technical issues and problems and provide timely and effective solutions to customers.
• Collaborate with other technical support staff and departments to resolve complex issues and escalate to appropriate parties when necessary.
• Document customer interactions, issues, and resolutions in a timely and accurate manner.
• Stay current with technology trends and advancements, and continuously develop technical knowledge and skills.
• Assist in creating and maintaining technical documentation, knowledge base articles, and troubleshooting guides.

• Assist with reviewing, researching, analyzing, compiling data, and developing project/release recommendations for new or revised systems.
• Interface with internal and external resources to ensure successful completion, installation, and implementation per business line needs.
• Act as a liaison between customers and various U.S. Bank departments to resolve more complex customer internet bill pay or various technological issues.
• Assist U.S. Bank Tellers, the 24-hour contact center, and various business lines with ongoing internet and system support issues.
• Wrote and published 10+ articles & procedures to help improve productivity
• Implemented more than 10 process changes to improve efficiency, communication, performance, and ensure best practices were always followed.

• Built relationships and trust with customers by meeting face-to-face and engaging them when and where they need to provide the best possible counsel
• Assessed and attended to customers’ banking needs by obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial.
• Responsible for originating and closing consumer loans, opening accounts, and opening and closing the branch. Brought in over $250K in lending in fiscal year of 2019.
• Internally, I took on new tasks to offload upper management, provided up-to-date procedures to the team, and ensured constant and consistent communication among customers and employees.
• Managed inventory and ordering of graphic materials for client and staff success.
• Led initiative to help build understanding and adopt a new skill set with a digital mindset Legends Recipient for 2020 and was a Digital Fitness Trainer.

• Led and developed a team of over 50 Amazon associates in a distribution warehouse environment. My primary focus was motivating, mentoring, and managing the team to meet targeted goals while ensuring the team had all.
• Communicated policies to the team and acted as the primary information source, maintaining compliance and consistency, also taking corrective action when needed.
• Supported all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Partnered with the management team to establish and maintain quality control standards
• Developed performance goals and targets to achieve customer demand and ensure accuracy and quality.
• Helped create new processes that ultimately led to a 98% increase in accuracy for orders and fulfilment, up from where we were previously around 85%.

Modesto, California Area

• The highest-grossing store in the district - often used for pilot programs.
• Provided up-to-date promotional detail to customers and the team
• Coached and developed new hires and provided coaching
• Partner of the Quarter X 4
• Decorated Coffee Master and product expert