TooManyGames is Pennsylvania's longest-running gaming convention with 250,000 square feet of exhibit space and more than 20,000 annual attendees. I am the convention's first-ever director of the Indie Game Showcase - which highlights 40 arcade, tabletop and video games created by independent developers around the country.

OneCause offers a comprehensive suite of digital fundraising solutions - including mobile auction bidding, peer-to-peer social fundraising, and text-to-donate. Since 2008, we have helped more than 5,000 organizations raise over $5 billion at 40,000+ fundraisers. Since 2018, OneCause has received critical acclaim from the Stevie Awards - the world’s top honors for customer service excellence. • As a Customer Education Specialist. I administer a catalog of 300+ live and on-demand courses for 10,000 active learners. Customers who engage with our trainings raise an average of $15,000 more per event than those who don't engage with training. • In Q1 2023, OneCause transitioned to Absorb LMS to host all internal & external training content. In addition to supervising the transfer of all content to Absorb, I have assumed the de facto role of OneCause's primary LMS administrator. In this role, I oversee the process of training all other internal teams how to use Absorb & how to create meaningful experiences for their learners. Prior roles I have held at OneCause are as follows:• As a Client Support Agent, I helped resolve over 1,000 weekly customer inquiries via phone & email – conserving phone hold times to 5 minutes or less and attaining an average client satisfaction rating of 95%.• As an Event Consultant, I maximized our clients’ return on investment by personally providing pre-event software coaching and best practices for 100+ events per year - ranging from 100 - 2,000 attendees - and achieving a personal satisfaction rate of 96%. • As an On-Site Event Manager, I helped deliver on-site software management and customer service for more than 300 events per year across the Mid-Atlantic & New England regions. • In response to the COVID-19 pandemic, I facilitated the creation of a Virtual Fundraising Resource Center with blog posts, webinars, and other content that was viewed by thousands of visitors per week at the height of the pandemic.

Founded in 1966, Vans is the original action sports footwear company. Today, Vans products are sold in 84 countries around the world - including over 2,000 retail locations. • Since I started working at Vans, I have personally sold $150,000 worth of products to our customers. • Through my efforts, the store I work at consistently posts a $2 million yearly profit and an average customer satisfaction rating of 95%.

The VUAA engages Villanova’s 150,000+ alumni through a variety of events, programs and services around the world. I was hired to help orchestrate VUAA’s three signature event areas – Homecoming, Reunion, and Men’s Basketball – as well as to develop content for all 50 pages of alumni.villanova.edu. • When I began the position, I was only working 20 hours a week, but I was promoted to full-time after 1 year. • When a colleague’s absence threatened our ability to host a fundraising auction, I stepped up to direct the event, drawing 170 attendees and raising over $21,000 to make a Villanova education a reality for local students.• To maximize alumni attendance at Men’s Basketball away games, I collaborated with 6-9 universities per season to secure discounted tickets that alumni can buy themselves, saving us over $55,000 annually in ticket costs.• To more effectively quantify attendee feedback from Reunion, I analyzed 600+ open-ended survey responses and mapped them into Word Clouds, allowing my team to easily identify areas of improvement and maximize attendee satisfaction at subsequent Reunions (see below example)• When an affinity group threatened to withdraw its logistical support from Reunion, I navigated their concerns and pioneered a new partnership that conserved $1,000+ per year in Reunion expenses and guaranteed their consistent annual support. • When the Men’s Basketball team was in the 2016 NCAA Tournament, I collated details for 220 worldwide watch parties and other special events on our website so that alumni could easily find events in their area. • To save money on signature events, I served as emcee and organized low-cost entertainment acts from student DJs and musical groups, supporting current students and conserving $1,000+ per year in hiring outside performers. • I left after receiving my MPA because the position was tied to my student status.

Nova Nation All-Access provides live, on-demand streaming of all at-home Villanova Athletics games and special events. I was brought on board as a college freshman to help coordinate the videotaping and streaming of 180 annual on- and off-field events for 16 varsity sports – a commitment of up to 25 hours per week.• I was promoted from Videographer to Video Production Intern in 2013 to oversee the setup, breakdown and troubleshooting of all A/V equipment for up to 4 videographers per event, so that All-Access subscribers could access uninterrupted streams of every event. • To keep spectators informed of in-game statistics and special promotions, I designed live videoboard content at 24 Men’s and Women’s home basketball games per season.• I left after graduating college because the position was tied to my student status.

-Worked on campus at different food establishments (coffee shops, convenience stores, a la carte food)-Gained an understanding of daily collegiate food service operations-Required to work under high-pressure environments with a consistently heavy flow of customers throughout each shift

The Welcoming Center is a nonprofit organization connecting Greater Philadelphia's immigrant population with local economic and professional development opportunities. I was brought on board as a summer intern to manage all digital marketing activities in order to increase our awareness among local immigrants and potential donors. • Developed strategies and content for all social media pages - Twitter, Facebook, and Google Plus. Increased number of Facebook likes by 17% in a 2-month period. • Drafted and designed 2-6 emails per week for the Center’s email lists using Constant Contact.• Created and edited content for all 30 pages of the Center's website using Drupal.• I left in August 2013 because it was a summer internship only.

Chwat & Company is a D.C.-area government relations firm with 40+ years of experience in federal and state government lobbying. I was brought on board to help conduct research in a broad spectrum of policy and legislative areas for the firm's different clients. • Attended Congressional hearings and other meetings on issues of interest to the firm’s President• Met with policymakers and advocates to learn about how they advance their issues in the public forum• I left in August because it was a summer internship only

-General sales duties -Sold merchandise to customers, kept the store organized and clean, provided information on current and upcoming products, and answered customer questions -Gained an understanding of day-to-day video game retail operations.