Brandon Cester Email & Phone Number

Oviedo, Fl, Us

Forchheim, De

Proudly supporting the Federal Government managing Siemens Healthineers service delivery for imaging equipment. Collaborate with Federal Agencies to provide the most cost effective and high-quality solutions. Develop long-term relationships with government organizations while ensuring optimum customer satisfaction.Awarded Siemen Healthineers ACE PRO Award FY23.

Sanford, Fl, Us

As the Director, I led and managed customer support and service functions for Omega Medical Imaging. Participated in the development and implementation of strategic and tactical plans to achieve annual revenue targets, grow the total service revenue from core business and value-added services. • People Leadership. Visionary, increased service team capacity by 250%.• Created and implemented Omega's in-house Clinical Applications Support program with outstanding customer satisfaction results.• Customer ownership. Client-driven, composure, negotiation, business acumen. Patient safety and quality focused.• Operational Management. Drove for results, consistently excelled overcoming challenges.• Financial accountability.

Forchheim, De

Proudly supporting the Federal Government managing Siemens service delivery for imaging equipment. Collaborated with Federal Agencies to provide the most cost effective and high-quality solutions. Developed long-term relationships with government organizations while ensuring optimum customer satisfaction.• Federal Service Sales Manager achieving over 16% service revenue growth in FY19.• Responsible for an impressive annual service revenue.• Developed and implemented a business plan to grow service sales revenue with outstanding results. • Obtained a Federal Government service capture rate greatly exceeding commercial results.• Orchestrated the first Siemens imagining services Veterans Integrated Service Network (VISN) level consolidated service agreement succeeded with the second in the same year.• Global Federal Government Service Operations Manager. Escalation management of service-related matters orchestrating solutions between customers and highest levels of Siemens service support.• Contract management for over 150 annual service agreements. Reviewed and approved customer statements of work to ensure alignment with proposed deliverables.

Forchheim, De

Siemens Manager of Integrated Service Management for the Orlando Florida region. Responsible for managing Enterprise Service (ES) Operations deliverables for key customer accounts to ensure highest levels of customer satisfaction. Ensures delivery of best in class medical equipment asset management services. Works with ES Transformation & Advisory Services consulting tools, processes and experts to deliver best in class utilization management and fleet optimization services.• Interim Team Lead (Director) for the Southeast/Midwest of Enterprise Service Operations from March 2017 through November 2017. • Lead customer relationship development to reach high and wide within the customer’s organization and gain participation in strategic customer input sessions to identify and drive key goals for customer success.• Deliver effective customized business reporting according to client needs, e.g., inventory changes, key Service Operations performance indicators & contract obligations, insights & advice for proactively optimizing service deliverables and fleet utilization.• Collaborate closely with cross functional teams, including centralized operations, local equipment service & sales, advisory service consultants, vendor management, procurement , quality and vendor partners to grow customer loyalty.• Drive Enterprise Services P&L account management accountability to meet or exceed targets.• Drive Service operational excellence to ensure quality standards are met & customer satisfaction is at the highest level.

Rancho Mirage, California, Us

Accountable for the function, execution, and outcomes of Clinical Engineering and Property Management Departments. Serves as the Senior Technical Consultant for equipment acquisition and medical maintenance. Management of an equipment inventory valued over $114M and ensures compliance with Joint Commission standards.• Responsible for equipment life-cycle management and regulatory compliance for 27 regional health facilities spanning three states. Joint Commission accreditation June 2015 with ZERO discrepancies.• Prioritized and managed twelve imaging equipment replacement projects valued over $12M• Identified and reallocated over 2K equipment items totaling $5.8M of excess equipment supporting redistribution efforts to maximize resources. • Trained and mentored medical staff during 154 Environment of Care visits. Promoted equipment safety and awareness of the National Patient Safety Goal to reduce clinical alarm fatigue.• Developed subordinates' technical proficiencies from training with industry resulting with a 28 percent reduction in contracting costs saving $434K annually.

Arlington, Virginia, Us

Innovative Clinical Engineering Officer of a Combat Support Hospital (CSH) and Medical Task Force supporting healthcare for 35,000 coalition forces throughout Afghanistan. Exceptional medical equipment readiness dispersed over 300 miles facilitating an unprecedented 98 percent casualty survivability rate. • Ensured 100% of mission critical medical equipment valued over $45M remained ready to receive and manage combat casualties over a 12 month deployment.• Director of health maintenance operations for all regions within South and Southwest Afghanistan consisting of 16 separate health readiness platforms. • Facilitated equipment packages to support modular surgical teams while maintaining a 99 percent equipment readiness rating handling over 3,500 services.• Served as the Task Force Safety Officer spearheading a safety program that enabled the Battalion to receive the prestigious Army Excellence Safety Award for the first time ever.

Arlington, Virginia, Us

Led, supervised and mentored 51 military and civilian personnel in support of the hospitals logistics and patient care mission. Deputy Chief of Logistics leading a staff over 200 strong including clinical engineering, facility management, environmental services, safety and medical materiel. • Streamlined processes enhancing the clinical engineering program during a 29 percent increase of equipment inventory without additional resources.• Active member of executive committees including the Environment of Care Committee.• Equipment planning for a Premier Army Health Clinic, Base realignment and closure, Warrior Transition Unit, Women’s Health unit Project and Traumatic Brain Injury clinics.• Project manager responsible for establishing procedures to safeguard Temperature Sensitive Medical Products. Significant savings continue today after emplacement of an electronic monitoring system.

Supervised professional-level instructors in a tri-service training Department of Defense training program for Biomedical Equipment Technicians. • Mentored, trained and maintained proficiency requirements for instructors managing over 20,000 annual graduates.• Actively involved with Academic Review Boards and committees including a Lean Six Sigma project that resulted with improvement to academic attrition rates.

Washington, Dc, Us

Biomedical Engineering Technician: Naval Hospital Jacksonville, FL & Naval Hospital Naples, Italy. Technical expert specializing in electro-mechanical maintenance of medical equipment. Installed, inspected, maintained, repaired and calibrated advanced medical equipment systems. Recognized as a leader and mentor possessing the highest level of advanced Biomedical Equipment Technician skill sets in the US Navy.

Hospital Corpsman, BCLS Instructor, EMT Instructor. Hospital Corpsman (HM) perform duties as assistants in the prevention and treatment of disease and injury and assist health care professionals in providing medical care to Navy people and their families. They may function as clinical or specialty technicians, medical administrative personnel and health care providers at medical treatment facilities. They also serve as battlefield corpsmen with the Marine Corps, rendering emergency medical treatment to include initial treatment in a combat environment.

Fort Liberty, Nc, Us

Coordinated, researched, conducted analysis and production of civil affairs related products and actions supporting global military operations. Planned U.S. government interagency procedures for national and regional emergencies. Assisted with civil-military planning and support for national disasters, defense or emergency assistance and response activities.

Bachelor Of Science In Business Administration (B.S.B.A.)

Associate'S Degree, Instructor Of Technology And Military Science