👋 Hello there! It's great to meet you. Here's my story of going from being lost to doing what I love. 𝐓𝐡𝐞 𝐬𝐡𝐨𝐫𝐭 𝐚𝐧𝐝 𝐬𝐰𝐞𝐞𝐭 (𝐓𝐒𝐒) 🍬I learned how to break into SaaS, build community, and have fun along the way. 𝐌𝐲 𝐬𝐭𝐨𝐫𝐲📜 Graduated with a Master's Degree in History. Do I use it? Nope! And that's OK!🚗 Moved from a small hamlet to Washington, D.C., for an internship. Big risks = big rewards!🏫 Helped grow community groups on college campuses across the United States.🧠 Transitioned into Learning and Development within the non-profit space.📈 Scaled blended learning programs and learned what NOT to do. ⭐️ Promoted to Online Learning Consultant. Helped others provide memorable learning experiences and resources.🛤️Transitioned into SaaS/Customer Education. Best decision of my life!🔥 Ran training programs that helped thousands of real estate agents worldwide. 🛤️ Transitioned into Customer Success. *I like new things. 😎 Founded CS Insider, the only newsletter you need to be a better CSM.😎 Founded EDU Fellowship, the largest community for L&D professionals 670k members).𝐖𝐡𝐲 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬?Learning and Development is simply about empowering others to become their best version. Customer Success pushes you, sometimes painfully, to be the best version of YOURSELF. Combined, it's a skillset match made in heaven. 𝐖𝐡𝐚𝐭 𝐝𝐨𝐞𝐬 𝐚 𝐂𝐒𝐌 𝐝𝐨 𝐝𝐚𝐲-𝐭𝐨-𝐝𝐚𝐲? ✌️ Empower customers to get the most value from your product📈Consult on industry best practices and strategic initiatives🤝Build relationships and move the conversation forward🐛Sometimes squash bugs. Let's be honest...most of the time. 𝐖𝐡𝐚𝐭'𝐬 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐠𝐨𝐭 𝐭𝐨 𝐝𝐨 𝐰𝐢𝐭𝐡 𝐭𝐡𝐢𝐬?No matter my role, I'm always looking to build community. I love connecting with others, helping drive peer-to-peer learning, and creating environments where people thrive. Community is the engine that does this. 🚂𝐖𝐡𝐚𝐭'𝐬 𝐚 𝐝𝐚𝐲 𝐢𝐧 𝐭𝐡𝐞 𝐥𝐢𝐟𝐞 𝐨𝐟 𝐁𝐫𝐚𝐧𝐝𝐨𝐧 𝐥𝐨𝐨𝐤 𝐥𝐢𝐤𝐞?🤝 Connecting with others on LinkedIn🐶 Walking my dog, Donovan!📊 Reading about new trends in community building📺 Watching reruns of NCIS, Parks and Recreation, and The Great British Baking Show𝐋𝐢𝐤𝐞 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐫𝐞𝐚𝐝? 🤩If I haven't annoyed you, do me a favor and follow me for more content, and SMASH the notification bell. If you feel extra bold, DM me and share your story.