I'm a Product Manager with a unique hybrid set of skills in the area of Product Management, Project Management, Organizational Development and Marketing. I have experience in managing digital, business and operational transformation projects in various organizations across different industries in Malaysia as well as in Australia. If you are looking to connect with someone who can juggle multiple deadlines, financial goals, market demands, prioritization conflicts and resource constraints all at once, look no further!
Mindflare Training And Consulting
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Product Management ConsultantMindflare Training And Consulting Apr 2021 - PresentMelbourne, Victoria, AustraliaMindflare Training & Consulting provides SMEs results-based training, coaching and consulting services to optimize productivity and performance.Responsibilities:- Provide product management consulting services to clients with the aim to resolve their business issues. - Assist clients in customer retention and achievement of their business goals. - Outline the scope of the work, map out schedules, milestones, and required resources to meet the business objectives towards more efficient organization - Prepare proposals and provide guidance to clients on how to develop and implement proposed solutions to their business problems. - Evaluate and streamline existing workflow to improve client product development operations- Recommend business strategies, policies and procedures by evaluating client outcomes - Assist in implementing approved recommendations, issuing revised instructions and procedure manuals, and drafting other documentation. - Work closely with clients to oversee the execution of their Client Experience Mapping Strategies. - Monitor and review all client internal operating procedures and recommend changes where required. - Maintain quality service by establishing and advising client on breach of organizational standards.
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Product ManagerKinnov Nov 2018 - Jan 2021Melbourne, AustraliaKinnov helps clients to amplify their business through cloud technology integration, business automation and workflow optimization.Responsibilities: - Oversees the entire product development process from ideation to delivery- Defines the product vision, product roadmap, and product positioning- Conduct financial analysis to model the product’s cost and potential margin- Identify product investment objectives by breaking down operating economics into operational metrics - Actively participating in UI/UX design to create customer-focused solutions- Working with technical team to come up with the feature distribution sequence- Participate in daily scrum meetings, planning, reviews and retrospectives - Effectively communicates detailed documentation of requirements, epics, and stories to ensure schedules are followed with considerations for new short-term requirements and their effects on long-term plans- Manages testing to detect and fix issues to make necessary improvements- Monitoring overall progress and use of resources, initiating corrective action where necessary- Recruitment and onboarding of relevant hires for the product development team- Optimizes team performance, balances staff assignments, and enhances processes- Encourages a culture that values and prioritizes research-backed and customer-focused data.- Constantly communicates and collaborates with other departments that are crucial to product’s success -
Business Project ConsultantMindfork Consulting Oct 2016 - Nov 2018Kuala Lumpur, MalaysiaMINDFORK CONSULTING provide strategic development project management services to SMEsResponsibilities:- Lead the planning and implementation of project - Facilitate the definition of project scope, goals and deliverables- Define project tasks and resource requirements and develop full scale project plans- Assemble and coordinate project staff- Manage project budget resource allocation- Plan and schedule project timelines- Constantly monitor and report on progress of the project to all stakeholders- Present reports defining project progress, problems and solutions- Implement and manage project changes and interventions to achieve project outputs- Project evaluations and assessment of results
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Brand And Franchise ManagerChina Bar Group Feb 2013 - Mar 2016Melbourne, AustraliaChina Bar Group started as a single restaurant, now operates 30 restaurants with various unique Asian restaurant concepts in Melbourne, Australia.Responsibilities:- A member of the special task force to transform the restaurant business to a franchise corporation.- Conduct franchise feasibility studies and develop franchise system for promising restaurant brands- Work with lawyers for the legal framework and draft documentation for franchising including the Franchise Agreement and Operating Principles.- Ensure all franchise interactions and activities are consistent with country regulations, laws, and internal guidance and policies- Proactively identify challenges and risks to Franchise development and ensures that the right internal and external resources and mechanisms are in place to overcome or mitigate them.- Develop and monitor key performance indicator, implementing a system of monitoring across the country- Develop and review tools and systems for the Franchise, i.e. Brand Guides, Point of Sales & ordering system, Franchisor and Franchisee manuals, etc- Develop and implement integrated marketing programs for franchisees- Provide Franchisee start-up support and on-going business operational support including maintaining store standards, staffing and recruitment, finances and payments, logistics, cost control, expansion and sales of franchisees
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Customer Experience ConsultantWorldwide Marketing Specialist Oct 2011 - Feb 2013Kuala Lumpur, MalaysiaWMS is a marketing consultancy that focuses on assisting SMEs in developing, customizing and improving marketing systems.Responsibilities: - Perform marketing assessment for identify performance gaps- Analyse and interpret business data to uncover performance issues- Formulate recommendations and solutions with client’s wishes, capabilities and resources in mind- Develop a detailed business/marketing plan and assist client to execute it using a partnership approach.- Developing, implementing and executing strategic marketing plans for the entire organization through partnerships.- Plan and develop marketing assets & literatures: E-Commerce Website, CRM system, Social Media Channels, etc- Working with Social Media Influencers for branding campaigns- Co-branding initiatives through corporate events and road shows- Sales promotion through Facebook & Instagram advertisements- Leading market research efforts to uncover the viability of current and existing products/services
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Training ConsultantQuest Learning | Result-Oriented Training & Consulting Provider Since 1984 Jan 2009 - Sep 2011Kuala Lumpur, MalaysiaQuest Learning is one of the Asia’s largest consulting firm specializes in Human Resource and Organizational Development. Responsibilities:- Identify training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments- Design and expand training and development programmes based on the needs of the organisation and the individual- Devise talent development strategies for organisations- Work in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level- Assess client’s return on investment of any training or development programme implemented- Manage the delivery of training and development programmes- Responsible in client acquisition through event marketing, telemarketing, direct sales and digital marketing
Brandon Chan Skills
Frequently Asked Questions about Brandon Chan
What company does Brandon Chan work for?
Brandon Chan works for Mindflare Training And Consulting
What is Brandon Chan's role at the current company?
Brandon Chan's current role is Product Manager.
What skills is Brandon Chan known for?
Brandon Chan has skills like Marketing Communications, Social Media Marketing, Online Marketing, Marketing Strategy, Business Development, Coaching, Online Advertising, Event Management, Corporate Events, Training And Development, Brand Marketing, Digital Marketing.
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Brandon Chan
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