Delivering a modern patient experience program for Medallia's healthcare customers by bringing traditional CAHPs survey programs (HCAHPS, OAS CAHPS) together with modern experience methodology covering post care, contact center, nurse rounding, and the healthcare worker experience.

Board Chair for a classical learning focused charter school serving 1,400 K-8 students, 200 staff members, and seven board members.

PMO team lead responsible for the creation of project and process management best practices implementation, custom services and project creation and delivery, and pre-sales support.

Professional Services program and project management for custom technology solutions, consulting deliverables, and partner relationship development with technology partners to provide products, services, and integrations addressing niche market needs and analytic solutions. Managing and creating processes encompassing solution creation and productization, sales and customer enablement, and revenue management.

Program manager for technical integrations and relationship execution for strategic product partnerships. Continued growth of Instructure’s Professional Services organization by creating new partner relationships with a focus on expanding offerings in custom content and reselling partnerships.

Expanded Instructure’s Professional Services delivery capabilities by creating the professional services partner program leveraging systems integration and custom development partners to increase project delivery capability and revenue.

Product and project manager guiding the creation and delivery of custom software solutions and applications built on SaaS platform Rest API and Agile practices. Technical document creation of statements of work (SOWs), solution requirements documents (SRDs), test cases, and user guides.

MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, live. The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience (CX) intelligence and action systems into the DNA of business operations.- Enterprise SaaS program implementation lead for over $7MM ACV in SaaS customer experience solutions.- Project lead for the Ford Motor Company account migration to the Maritz CX SaaS Platform, coordinating activities with engineering, product, and account management to establish the automotive vertical on the new platform.- Internal organization lead to join separate technology and customer success teams together to create a new company organization centered around the automotive client vertical.

Portfolio management for over $2.5MM ACV in SaaS customer experience solutions. Consulted with Customer Experience Executives and Stakeholders to tailor best practice customer experience programs, creating programs aligned with the each firms internal goals to increase customer spend and loyalty.

Uinta Brewing is a proud Utah company serving world class beers to good people in better ways.For my graduate thesis I worked with Uinta Brewing in a pure volunteer capacity to implement a foundational technology network. Starting with a business need analysis I evaluated and then implemented the network hardware and software to provide security, backup, and user management with Microsoft Active Directory and Windows Server environments. To ensure continued success I worked with Uinta to perform a vendor evaluation to select a long term technology services provider.

Dataimage offers over 30 years experience as one of the leading providers of Document Process Automation and Business Process Management solutions. Dataimage is an industry leader in business analysis, consultation, design and implementation of imaging, business process automation and workflow, and electronic document management solutions.As a solutions manager I helped clients with business analysis, consultation, design and implementation of business process automation engagements, including BPM, workflow, and line of business reporting solutions.- Custom Solutions Manager managing over $2MM ACV in EMC and Kofax Business Process and Content Management solutions. - Team lead of a sales, solution development, and support team of 10 dedicated team members.- Increased personal customer portfolio ACV from $1.2MM to over $1.8MM by implementing Solution Selling and customer success best practices.

Developed system analysis framework for Mulit-Dimensional Credit Risk solution to identify predictive model weak points before final implementation.

Consulted with business leaders to develop a comprehensive financial plan and portfolio.