Oversees strategy, planning, and execution of both Internal Communication and Training for Ethics and Compliance impacting more than 20k eCommerce employees Internal Communications• Devised and executed communication strategies based on yearly regulatory needs assessments and strategic business risks• Measured effectiveness of communication campaigns to document and implement improvement strategies • Regularly translated and simplified complex information such from legal briefs, company policies and standards into attractive 1-page infographics• Drafted policies, talking points, announcements, and presentations for all-hands, leadership meetings, external publications and trade journals• Directed development of intranet resource site housing training content, links, and downloadable filesTraining• Architected global L&D strategy to mature and standardize training across both walmart.com and samsclub.com divisions, plus 3 derivative organizations in China, Brazil, and India• Orchestrated design, development, implementation, and upgrades of an LMS (including data feeds, notifications/alerts, and administrator-level tracking) to educate and monitor the progress of 10,000+ US staff. Tapped by other teams to roll out system beyond eCommerce• Produced annual custom training programs for 10 recently acquired US-based digitally native, vertically integrated brands as well as Walmart sub-brands• Modernized L&D by creating new, engaging, dynamic instructor-led and online trainings, leveraging video, animation, 1950s-spoof content, and interactive infographics• Innovated specialized training on behalf of company initiative to quickly ramp up newly hired SMEs of specific product categories generating $1M+ each

Oversees strategy, planning, and execution of both Internal Communication and Training for Ethics and Compliance impacting more than 20k eCommerce employees Internal Communications• Devised and executed communication strategies based on yearly regulatory needs assessments and strategic business risks• Measured effectiveness of communication campaigns to document and implement improvement strategies • Regularly translated and simplified complex information such from legal briefs, company policies and standards into attractive 1-page infographics• Drafted policies, talking points, announcements, and presentations for all-hands, leadership meetings, external publications and trade journals• Directed development of intranet resource site housing training content, links, and downloadable filesTraining• Architected global L&D strategy to mature and standardize training across both walmart.com and samsclub.com divisions, plus 3 derivative organizations in China, Brazil, and India• Orchestrated design, development, implementation, and upgrades of an LMS (including data feeds, notifications/alerts, and administrator-level tracking) to educate and monitor the progress of 10,000+ US staff. Tapped by other teams to roll out system beyond eCommerce• Produced annual custom training programs for 10 recently acquired US-based digitally native, vertically integrated brands as well as Walmart sub-brands• Modernized L&D by creating new, engaging, dynamic instructor-led and online trainings, leveraging video, animation, 1950s-spoof content, and interactive infographics• Innovated specialized training on behalf of company initiative to quickly ramp up newly hired SMEs of specific product categories generating $1M+ each

- Led 12-person communication and training Leadership team tasked with educating and empowering Walmart’s global workforce in the U.S. and across 12 international markets on ethical standards. Upon restructuring, oversaw the content development team, serving as an in-house creative services agency. - Generated annual Ethics L&D strategy for Walmart U.S. and International Markets, setting global and region-specific benchmarks and KPIs to ensure alignment. - Commanded cross-functional effort to translate Ethics Code to 12 international markets. Identified and directed Ethics champions and trainers in APAC, LATAM, Europe, UK, and Canada. - Powered board objective of implementing an off-the-shelf LMS in each international location, leading phased rollout into home offices and stores.

- Oversaw internal communications reaching 100,000 Sam’s Club associates across 600+ locations, including strategic messaging around high-profile change management initiatives. - Co-designed long-range communications strategy and crisis mitigation strategies in partnership with HR, Operations, Innovations, Legal, and Asset Protection groups. - Led team in overhauling, rebranding, and relaunching trackable monthly magazine that earned a Gold Quill Award from the International Association of Business Communicators. - Navigated company through potentially volatile HR events, including highly televised national layoffs, maintaining staff goodwill (with feedback to prove it) and winning Innovation Award. - Initiated and enacted widely supported national Sustainability campaign, empowering each store to develop a tailored sustainability plan to minimize environmental footprint. - Wrote and distilled talking points and companywide memos linked to HR issues, for senior executives.

- Selected to build and execute a communications strategy for a very important employee-engagement initiative focused on offering online university enrollment for 1.2 million Walmart associates at a significant discount. - Produced awareness campaigns for “Lifelong Learning at Walmart”, promoting partnership with American Public University accepting Walmart tenure as college credit hours. - Created videos and marketing collateral and staged lectures to educate associates, inspiring thousands of employees to obtain college degrees – a seismic shift at the management level.

- Promoted to build and scale Walmart Leadership Academy, a centralized training center focused on developing high- potential staff into store managers for all of Walmart’s 3,000+ nationwide stores. - Conducted needs analysis by interviewing store managers and regional directors, to deconstruct and build a curriculum around the success factors of store management. - Quickly upleveled hundreds of staff across the country; personally coached and groomed some of the company’s top operations leaders through a program that is still thriving today.

- Designed and delivered management training for a year-long leadership development program transforming thousands of senior managers into well-prepared directors via 75-person cohorts.- Developed content focused on real estate competencies such as building store sites, learning local regulations, managing properties, and subleasing to commercial tenants.- Delivered classroom management trainings and coaching sessions for aspiring executives.

- Lectured classes of 50+ college students, including designing communications course curricula and lesson plans, and leading undergraduate-level classes for 2 sections each semester, under weekly mentorship from professors.