Brandon Clark's Location
Charlotte Metro, United States, United States
Brandon Clark's Contact Details
Brandon Clark work email
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Brandon Clark personal email
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Brandon Clark phone numbers
About Brandon Clark
Experienced IT Professional and knowledgeable of ITIL Management, Cybersecurity Management, Accounting & Finance, Cloud Security Management, Treasury Operation, Business Analysis, Agile, Software Development Life Cycle, Scrum Boards, Gantt Charts, Visio, VM Cloud Services, Identity Access Management Tools, Microsoft Office, VM Software, Cloud Migration, AWS, End-User Support, GCP, Team Building, Generative AI, Microsoft Azure, SaaS, IaaS, CaaS, FaaS, PaaS environment.
Brandon Clark's Current Company Details
Transformative leader with progressive achievements in the areas of Business Relationships, Cybersecurity, Communications, Cloud Security, Finance & Accounting, Health & Nutrition, & Technical Specifications Development
Brandon Clark Work Experience Details
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Cyber Security Engineer - Client- IamTruist Mar 2022 - Jun 2023Charlotte, North Carolina, Us• Work closely with the Treasury Management Operation team to develop and implement game changing capabilities and solutions to reduce fraud, and increase client satisfaction. • Provide technical support of information security technologies, providing problem analysis and resolution in timely manner and explain or interpret complex, difficult and sensitive information. • Participate in the analysis of information to determine new technologies, and/or modifications to existing equipment and systems that provide efficient operation and use of allotted resources.• Take part of new information security technologies including initial configuration, cloud migration, installment, access reviews, change management, and operation handoffs. • Managed the RSA Authentication Manager database and common configurations – including Pivot tables, vlookup formula, and RSA Authentication Agent configurations.• Supported RSA SecurID users through troubleshooting specific high-level access issues.• Successfully manage through completion complex project plans to provide 2-Factor Authentication using RSA SecurID to multiple business units.• Lead small cybersecurity project updates with business contingency planning, manageable risk and resources for testing, debugging and documentation. -
Treasury Management Operations SpecialistTruist Jan 2022 - Mar 2022Charlotte, North Carolina, Us• Working closely with Middle Office, Fund Accounting, IT and Investor Service teams to identify issues and participate in their resolution.• Serves as a subject-matter expert and assist the Treasury Management Team and Bank Services Team with special projects, upgrades, enhancements, and other changes related to Treasury Management systems offerings. • Work with the IT and Treasury Management Team closely on updates in the operation procedure and internal control policy to timely reflect the business change/system enhancement and new project implementation.• Review and Update procedure manuals, PowerPoints, process flowcharts to timely reflect change in workflow and launch of new product/service/ business.• Assist with system implementation projects to improve automation. • Research economic trends, regulatory issues, credit market updates, and investment opportunities to provide management with meaningful recommendations on treasury initiatives.
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Treasury Management Technical Support SpecialistTruist Aug 2021 - Dec 2021Charlotte, North Carolina, Us• Provides technical support of systems and procedures within Treasury Solutions• Provides client outreach and support for various migrations or changes impacting client use of Treasury products• Supports testing of new or enhanced applications and client testing of application upgrades/changes Ability to diagnose and resolve user issues and provide user training• Track the progress of asset acquisition, client documentation and adjust strategies as needed throughout the transition• Documents system issues and resolutions and escalates to team leadership when necessary• Adheres to and follows all applicable policies and procedures• Proactively escalates issues and risks to leadership's attention
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Desktop EngineerElectric Power Research Institute (Epri) Mar 2021 - Jul 2021Palo Alto, Ca, Us• Manage JAMF, SCCM, and Active Directory related to all Workstation & Mobile Device • Configured Access Controls and Policies• Deploy, test, maintain, monitor, and troubleshoot Windows 10, OSX, and IOS Devices as a Level 3• Engineer and develop company gold image for all workstations & mobile platforms• Create, maintain and update diagrams/documentation of evolving workstation images/mobile environments and operational procedures• Analyze and make recommendations on workstation & mobile device standards• Interface and communicate with customers on escalated requests and support issues, follow through to completion and provide updates through Service Now• Engage and coordinate with workstation & mobile vendors on projects and incidents• Work cross-functionally with internal and external peers to accomplish assignments• May implement business analysis and change management as needed -
Technical Account ManagerMiles Enterprise Solutions Dec 2020 - Feb 2021Charlotte, North Carolina, Us• Provide technical support for customers to support pre-sales and post-sales processes• Address all product-related queries on time• Conducted security assessments and made recommendations on products for disaster recovery, remote access, network applications, servers, and directory services• Train customers to use products effectively• Provide developers with customers’ feedback to help identify potential new features or products• Report on product performance• Identify solutions to reduce support costs• Analyze customers’ needs and suggest upgrades or additional features that meet their requirements• Liaise with the sales department to win new business and increase sales• Keep track of sales performance metrics -
Desktop Support SpecialistMiles Enterprise Solutions Aug 2020 - Nov 2020Charlotte, North Carolina, Us• Identify, resolve, document and/or escalate incident ticket issues as appropriate via Cherwell• Provided training to newly IT employees• Work in cooperation with other IT Services groups, follow processes, and utilized tools provided to support employees• Using own knowledge and understanding of Wireless, Ethernet, and Basic networking skills to resolve employee issues• Walk customers through installing applications and computer peripherals• Assist clients with wireless setup certificates on iPhones, iPad and Android devices and AirWatch
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Operations Analyst, End User Services & Desktop Support Technician IiDewalt Sep 2016 - Jul 2020Towson, Maryland, Us• Provide 2nd level technical support for Intel-based MacBook Pro, Desktops, and Laptops running MacOSX, Windows 7, & Windows 10 operating systems• Utilize SCCM Application• Support the allocation, build, and deployment of PC/LAN/Server hardware• Changed servers and tested software applications• Utilized the traceroute & OSPF protocol command line to discover each router on the print server & access points for troubleshooting• Troubleshoot office applications, printers, workstations, laptops, and peripherals• Provide desktop integration within the network operating system• Assist in the deployment of new systems, upgrading of existing systems, and daily administration and maintenance of systems• Diagnose & Troubleshoot network problems using Wireshark • Accurately log and document work history on all tickets• Participate in the development of documentation for information systems, processes, and procedures in the Dewalt environment • Able to travel to other local sites for remote support as needed• Accurately log and document PC equipment and Inventory• Effectively manage problems through all phases – analysis, resolution, troubleshooting, root cause analysis -
Telecommunications TechnicianWells Fargo Apr 2016 - Sep 2016San Francisco, California, Us• Installed CISCO modern base phones• Instruct the users on operations of the contemporary CISCO phones• Supporting the enterprise telephones (including analog and digital call routing software), on the time-division multiplex, and voice-over-IP platforms• Assist with the planning and implementation of IP and analog telephone• Document and resolve failures concerning enterprise voice application hardware and software• Perform detailed router and switch troubleshooting for non-active circuit switch Ethernet Ports -
Desktop Support TechnicianBank Of America Feb 2016 - Mar 2016Charlotte, Nc, Us• Insured that clients gave approval to access applications, database, and equipment. • Followed the client’s procedures regarding privacy and proprietary information. • Deleted or secured log files, proprietary tools, or consumer data that have been downloaded.• Updated service procedures so other technicians are aware of the potential problems. • Updated hardware, firmware, and drivers for client’s equipment as required.• Assembled and configured laptops and desktop computer components including peripheral devices.• Set up and basic network operations, including assembly of network hardware.• Perform troubleshooting to isolate and diagnose common computer/printer problems.• Installs, Moves, Adds, Changes (IMAC) computers. printers and also provided users with technical support; responded to needs of users concerned with accessing network resources.• Updated and closed call tickets for work performed. -
Customer Service & Online Pick UpWalmart Sep 2015 - Feb 2016Bentonville, Arkansas, Us• Attended cash register for payment in the form of cash, credit card, or check.• Establish and change or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.• Recognize the needs of the consumers and provide detailed information to the consumers about the technical specifications of the computer hardware/software offered by the company.• Checks inventory to ensure orders are in stock.• Advises customers on technical matters and recommends appropriate computer configurations.• Handle orders, complaints, and other inquiries.• Answer telephone calls and assist customers.• Perform data entry when orders are completed or changed.• Process sales data and progress reports.• Answer questions about product or warranties.• Maintain client database. -
Cashier & Customer ServiceBi-Lo Apr 2014 - Jul 2015Jacksonville, Florida, Us• Attended cash register for payment in the form of cash, check, credit cards, vouchers, or automatic debits.• Responsible for warehouse management and shipping and receiving procedure.• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise.• Refunding money, or adjusting bills.• Communicate directly with customers by phone, electronically or face to face.• Maintain record controls and stock counts.
Brandon Clark Skills
Microsoft Office
Customer Service
Troubleshooting
Powerpoint
Leadership
Windows
Management
Research
Computer Hardware
Microsoft Outlook
Team Building
English
Networking
Technical Support
Outlook
Public Speaking
Strategic Planning
Windows 7
Microsoft Powerpoint
System Administration
Social Media
Retail
Software Documentation
Customer Satisfaction
Windows Server
Active Directory
Html
Windows Xp
Time Management
Training
Teamwork
Team Leadership
Leadership Development
Disk Imaging
Social Networking
Website Development
Network Administration
Security
Dynamic Host Configuration Protocol
Linux
Vmware
System Center Configuration Manager
Employee Relations
Interviews
Usmt
Router Configuration
Software Deployment
Microsoft Excel
Music Production
Video Production
Brandon Clark Education Details
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University Of PhoenixInformation Technology -
Itt Technical InstituteNetwork Systems Administration
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Anson High SchoolCollege/University Preparatory And Advanced High School/Secondary Diploma Program
Frequently Asked Questions about Brandon Clark
What is Brandon Clark's role at the current company?
Brandon Clark's current role is Transformative leader with progressive achievements in the areas of Business Relationships, Cybersecurity, Communications, Cloud Security, Finance & Accounting, Health & Nutrition, & Technical Specifications Development.
What is Brandon Clark's email address?
Brandon Clark's email address is br****@****ist.com
What is Brandon Clark's direct phone number?
Brandon Clark's direct phone number is +177056*****
What schools did Brandon Clark attend?
Brandon Clark attended University Of Phoenix, Itt Technical Institute, Anson High School.
What are some of Brandon Clark's interests?
Brandon Clark has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.
What skills is Brandon Clark known for?
Brandon Clark has skills like Microsoft Office, Customer Service, Troubleshooting, Powerpoint, Leadership, Windows, Management, Research, Computer Hardware, Microsoft Outlook, Team Building, English.
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