• Reinforced service delivery and refocused leadership staff on business efficiency measures, including training, payroll and overtime control.• Executed company-wide “Workforce Management” tools to operate assigned portfolio 75% better than regional counterparts.• Trained field managers on lean and efficient operations, seeing gross profit 48% above budget.• Oversaw the creation of a field training program, utilizing regional resources, and “training the trainer” to raise the skill and education level of the workforce.• Developed and implemented Quarterly Business Review tools and processes for effective field implementation - this program has been adopted and implemented nationwide as a standard practice.• Championed the Leadership Training Compliance and achieved significant leadership completion within 6 months.

● Reorganized corporate structure to include more HR support, field support, training programs, andaccountability between managers and sites● Enforced and evaluated policies through coaching, documentation, communication, and wrote newpolicies to fill gaps in procedure and prioritize service delivery to recover faltering accounts● Implemented new software solutions to improve accuracy of scheduling, timekeeping, and billing● Updated training for more thorough, engaging in-class sessions, and continuous and repetitive fieldtraining● Streamlined processes and procedures to improve business results, and customer-experience objectives

● Oversaw $15.5 million district, with 42 locations, 55 supervisory staff and 400 employees● Doubled the business in terms of accounts, payroll hours, and revenue from $7.5 to $15.5 million/year● Audited service delivery to assess which product offerings were most effective, optimizing services toimprove both customer experience and margins● Reformed processes, improved productivity and employee and client retention, halting businesslosses and recovering endangered accounts● Identified and developed leaders with the ability to prioritize in fast-paced environments

● Supervised business operations at 8 concept and 3 legacy locations, with a total volume of $42mil● Developed new concept approach including marketing, outreach, and sales, delivering 120% ofprojected revenue for the first three years● Standardized procedures, scouted locations, coached leaders, identified the correct product mix tomaximize the store location and prepare for future growth● Optimized operations for productivity and efficiency: inventory rectification, finance auditing andemployee performance, implemented Six-Sigma and reduced process variation

• Provided leadership, management, coaching and development to In-Store marketing advisers• Managed and controlled all service-related costs, and reduced operational expenditures 14%• Trained and supported marketing advisers to generate leads and improved quality of leads, reflected in a development of the close rate from 5% to 20%• Ensured communication between all members of cross-functional team, through the end communication with clients

• Gained leads and set appointments for in-home Home Improvement consultation appointments.• Trained individual advisors on quality and quantity expectations, providing examples and role-playing opportunities.• Achieved status as #1 Advisor and Trainer in both Southern California and Maryland.