Brandon Haskell Email & Phone Number

During this time I cared for a family member and engaged in self-guided study to expand my knowledge of software and web development. I focused on Full Stack Web Development using the MERN stack (MongoDB, Express, React & Node). While seeking employment, I'm also continuing to focus on self learning and development in TypeScript, Python, and Rust, as well as AWS deployments, Machine Learning and AI.Checkout some of my projects:My Repo:https://github.com/BrandonDHaskellMy Site:https://brandondhaskell.github.io/personal-site/

Seattle, Wa, Us

In this role I owned product security workstreams for Amazon's brand new telehealth service Amazon Care, ahead of its public launch in May 2021. As a TPM, my role was to bring together engineering, product, operations, legal, and compliance teams to accelerate integration of 3rd party services (e.g., medical staffing, records companies) to ensure data security including HIPAA compliance on the Amazon Care platform.

Seattle, Wa, Us

In this role I drove Amazon.com expansions into new geographies, scaling of Amazon's multi-language and multi-country call routing across the globe. The effort allowed Amazon's sellers to list products across geographies under a single account and get support anywhere in the world. As part of this effort, Amazon seller support agents could now support sellers across the globe (versus only their home country), driving significant efficiency improvements. Over the course of four years, I deployed 82% of the new call routing system for Amazon Global Selling, starting with 12 existing locations in North America, Europe, and Eastern Asia; and expanding integrations into new marketplace/country launches in South America, Western Asia, Australia, and the Middle East.My scope included scaling, administering and troubleshooting systems used to automatically route contacts (voice, email, and chat) to Amazon call center associates across the globe, and also working with developer teams to drive automation of those systems. Day to day, I worked with Product and Program managers, Change Program Management (CPM), Software Development Engineers (SDEs), training teams, and data teams in deployments and user acceptance testing.

Seattle, Wa, Us

In this role I partnered with call center workforce teams to source and analyze data for real-time, daily, and weekly call center metrics. Among noteworthy deliverables was (1) aligning capacity and workload reporting across multiple call centers supporting all US incoming seller calls, (2) streamlining and validating source data on capacity and call volumes, delivering requirements to data engineering teams, and overseeing production of new reports.

Seattle, Wa, Us

Started as a scheduler while piloting a new program for the site to incorporate variable part-time employment schedules, and progressed into forecasting capacity needs for the Grand Forks site. Coordinated scheduling and capacity needs with a sister site in Costa Rica while also integrating schedules and contact data into a 3rd party Workforce Management (WFM) software suite. I became the subject matter expert (SME) for sourcing and integrating enterprise data with the WFM software. Drove updates and changes to source data for more refined data integration practices and more detailed reporting.

Seattle, Wa, Us

I lead and supported a team of 10 contact center associates who supported the Amazon Selling platform, and lead the center in the most associate requests answered. I also developed reporting around associate requests that allowed insights into overall Seller Support Lead performance across the site.

Seattle, Wa, Us

In the US based contact center for Amazon Sellers, I closely supported sellers using the Amazon platform. As my knowledge and support skills accrued, I progressed from supporting general sellers to exclusive support for top grossing sellers 10MM+.During my time as an associate I also automated several reports reducing turnaround time from 4+ hours to less than 30 minutes, and provided face-to-face support to Amazon sellers who attended the Seller's Conference (formerly the Seller's Conference for Online Entrepreneurs (SCOE)).

Randolph Afb, Tx, Us

In this role, I maintained and replaced explosives and equipment used in ejection systems for US fighter aircraft, and recorded maintenance actions taken as well as tracking of explosives throughout maintenance actions. I also tracked and recorded scheduled tool calibrations, disposal of broken tools, and changes/updates to maintenance manuals.

Certificate, Full Stack Web Development

Bachelor Of Science Degree, General Studies