Oversight for the company’s overall direction related to communications, media relations, stakeholder and community engagement, and employee/leadership messaging.Lead the design and development of the company’s first communications department, including strategy, staffing, vendor analysis, space planning, and fiscal impact reporting.Advise and coordinate with executive partners on communications programs and public relations efforts related to various projects including news media, real estate, and hospitality.

Appointed as communications officer for the Long Beach City Manager; responsible for the management and day-to-day operations of the City’s employee communications program and internal/external strategic communications.Managed the design of the City’s first strategic communications plan in over ten years, including quantitative/qualitative data collection of employees, residents, and businesses.Coordinated various public engagement programs around critical City initiatives by building digital platforms to solicit community input and feedback and to strengthen City collaboration with residents.

Head of corporate communications for a Fortune-200 healthcare company; oversaw strategies to support the communications and marketing needs of over 20,000 employees throughout the company’s first significant leadership change in the company’s nearly 40-year history.Created and implemented internal communications, workforce analytics and employee engagement initiatives, collected and assessed employee sentiment, guided strategic messaging and executed a multi-state series of employee town halls.Supported Molina Healthcare’s federal advocacy and lobbying efforts by leading an employee advocacy campaign in opposition to the ACA repeal, supporting written communications for legislators and regulators, and preparing talking points.Led the development of a company-wide engagement survey which benchmarked dozens of data points against major competitors and led to an action plan for strengthening employee organizational development programs.

Developed programming and communications strategies contributing to significant increases in employee engagement; increased alignment with the company vision from 66% to 75%, leadership communication effectiveness from 58% to 83%, and value of organizational communications from 66% to 83%Led the development of Molina Healthcare’s first company-wide engagement survey in four years; which benchmarked dozens of data points against major competitors and led to an action plan for strengthening organizational development programsDeveloped crisis communications strategies for corporate and state health plan leadership, including implementing business continuity plans for Hurricanes Harvey and Irma, which affected nearly 2,000 employees across three states and Puerto Rico

I served Los Angeles’ elected District Attorney as the Manager of the Digital Strategies Unit where I was responsible for the department’s core operations related to public engagement across digital platforms.Coordinated multimedia and staff logistics for the D.A. and assisted with implementation of special events, handling of media inquiries and partnerships with local businesses and non-profits.Overhauled the District Attorney’s Office’s writing, scheduling and posting of website and social media content and spearheaded the creation of the District Attorney’s Office’s first public newsletter.

During a period of rapid bureaucratic and leadership change, I served in a mid-level communications role focused on constituent and public engagement with the County through digital technologies.Led the redesign of LACounty.gov by managing a 20-person team for 80% less than vendor proposals; awarded 2015’s “Best of the Web” award from the Center for Digital Government.Assisted the launch of the first social media command within LA County’s emergency operations center by monitoring social platforms and mitigating incorrect information.Managed the creation and launch for the County’s first open data portal, featuring over 300 datasets; profiled by the Los Angeles Times and Los Angeles Daily News.

Improved County departments’ ability to monitor media content and form communications strategies by coordinating the redesign of the County's news clippings service to employ new strategies and increase viewershipCurated content for and managed the Los Angeles County's official Twitter account @CountyofLA, resulting in an approximate 20% increase in followers and a 40% increase in engagementBriefed a Chinese government delegation on access to public information and public disclosure laws