Brandon Franklin Email & Phone Number

Wake Forest, Nc, Us

Morrisville, North Carolina, United States

• Transferred and updated data into the company system while assisting customers with CRM, SAP, and Microsoft Teams applications• Conveyed company practices in both verbal and written formats to accompany buyers through the process of ordering Teleflex equipment• Developed and maintained documentation to track inquiries for an average of 30+ daily contacts, ensuring efficient follow-up and data accuracy

Raleigh, North Carolina, United States

• Directed a schedule harmonization effort, streamlining conflicting schedules to enhance team collaboration and productivity, resulting in a 100% completion rate of scheduled shifts• Leveraged customer relationship management tools to address client concerns and provide timely support, increasing customer engagement• Conducted second-round interviews with candidates by telephone and mentored 10+ employees through individual and group training sessions

Wilmington, North Carolina, United States

• Analyzed inventory reports to optimize stock levels, resulting in a 10% increase in on-time deliveries • Transformed raw product data into comprehensive inventory models resulting in a 5% reduction in excess inventory and an increase in on-time client order fulfillment• Optimized inventory management processes by implementing a real-time communication channel with three partners, resulting in a decrease in stockouts• Mentored employees through training that developed team confidence and amplified group productivity by 20%

Wake Forest, North Carolina, United States

• Prepared and collected product orders based on department data, leading to a 10% reduction in department waste • Incorporated data analytics to evaluate inventory in a rapid retail environment; restructured department workflow, resulting in a weekly reduction in overstock instances and an increase in sales conversion ratios• Implemented tailored advice and counseling to improve customer and employee experience; promoted organized development strategies to gather feedback resulting in a 20% improvement in employee satisfaction

Wake Forest, North Carolina, United States

Wake Forest, North Carolina, United States

Bachelor'S Degree, Business Administration

Concentration in Business Analytics

Associate Of Arts - Aa, Business

Associate Of Arts - Aa, Business Administration And Management, General

Education record