• Manage Revenue Premier environments and many of its other integration deployments utilizing Azure Government Cloud services such as; Virtual Machines, DevOps/Team Foundation Server, Pipelines, App Service, Application Gateway and Key Vault• Deploy MSSQL and web code through Dev/Test/Prod and several other environments in accordance with the SDLC• Advise, create and maintain JAMS jobs, JAMS Powershell jobs, workflows and SFTP server connections, to and from State clients, outside collections agencies, JPMC and military sources for ingestion through SSIS application interfaces• Maintain SaaS app service configurations across app, web, db and offline job servers running .Net, Wildfly(Jboss) other Windows services• Monitor system and application, performance and availability, through Dynatrace, Azure Monitor and Kibana• Write operational process documentation in my own TFS repo where others can access my scripts and commands• Perform IAM tasks from internal/client requests through Adaxes• Patch Windows, drivers and other service vulnerabilities as alerted through Tenable scans• Resolve and troubleshoot system outages and issues• Lead blameless post mortem RCA meetings to address, prevent, improve and spread knowledge on issues and outages

• Perform Archer SaaS operational tasks with demonstrated basic skills in AWS services; EC2, S3, Route53, SSM, ELB ALB• Monitor system performance and availability through various tools such as DataDog, Pingdom, Dynatrace, CloudWatch, Monitis• Create and manage a plethora of SaaS operational process documentation in a Gitlab repository• Configure SSO functionality from all most popular federated services; ADFS, Azure, OKTA, Ping• Consult client IAM on Archer SSO configuration best practices. • Consult clients and other teams on requirements and procedures in order to plan and perform client application migrations to the Archer AWS SaaS multi-tenant platforms in US, EMEA and APJ• Deploy DLL and SQL Stored Procedure hot fixes for standard and emergency, security and functionality scenarios in Prod/Dev/Test/UAT environments. • Troubleshoot and resolves .Net application, instance and/or system issues• Update/maintain existing .Net applications, instances, and/or systems within Windows server-centric environments based on approved procedures and/or designs• Update and query hundreds of application databases through Redgate SQL Multi-Script• Perform MS SQL 2012 - 2019 client DB instance decommissions, Adhoc copies, exports, restores to facilitate client requests in highly available clustered fail over nodes• Work hours as required to meet operational objectives and resolve incidents through PagerDuty notifications• Notify clients and stakeholders of outages and downtimes• Use technical knowledge in cross-functional efforts• Administer client SFTP accounts via Solarwinds Serv-U• Update Active Directory group policies to allow required web app functionality• Reset archer admin credentials at client requests, apply licenses, update whitelists and more• Create and maintain several hundreds of Archer client instance specific DNS CNAME records.• Perform back end administrative RSA Archer duties to facilitate client needs

Netsmart is healthcare’s largest human services and integrated care technology provider.I was responsible for the management of client environments around the country, and within the Netsmart Plexus Cloud application environment. My role involved the installation, configuration, upgrading, troubleshooting, and performance management of applications and databases within client environments of all sizes, operating system platforms, technical complexities and the Network Operation Center.• Updated, Installed, configured, administered, and troubleshot multi-site Windows based Netsmart application environments for both cloud clients and self-hosted environments• Worked to resolution client system outages• Worked directly with clients to resolve issues, schedule updates, and provide guidance on system level best practices.• Supported, implemented and troubleshot web applications in IIS 7 to 7.5.• Supported web applications on ASP.NET and the .NET Framework• Supported enterprise database systems; MS-SQL• Expanded/Added storage as needed in VMware vSphere 5.5+• Upgraded and patched web application databases in SQL Server 2012 or 2014• Completed basic Windows administration tasks, including patching, configuration of server roles and features, and installation of software packages• Completed various documentation assignments including: white papers, work instructions, wiki articles, client documentation, site sheets, knowledge base articles, purchased product documentation, client communication, and other document types• Created and managed reports and dashboards detailing change management and ITIL compliance in ServiceNow

• Managed internal user identities and access to hundreds of national servers and routers• Troubleshot user access to hundreds of systems via Unix CLI and several Active Directory GUIs• Provided support to users via phone, email and proprietary ticket system• Maintained central authentication systems• Documented and updated protocols as need

• Communicated the value and need for Google Fiber in a field sales manner, B2C, B2B• Assisted customers with the sign up process and various customer service related issues • Effectively tracked customer interactions providing detailed trend information• Communicated company policy and procedure changes that would benefit Google Fiber • Troubleshot any problem with any Google related product, hardware or software

• Provided clients with Tier 2 support for their bank products and web applications• Facilitated and administered retirement accounts• Contributed significantly to policy and procedure knowledge base• Acted part time in a subject matter expert capacity

• Managed a small team of 4-5 people that supported a shipping queue bringing in an average 100 orders per day and much more during the holiday season. • Constantly implemented and streamlined best practices and warehouse procedures• Assisted Bold application developers to create cutting edge custom production queues and shipping databases• Provided customer service via email(Desk.com) and phone support