- Leading technical conversations with prospective clients and delivering business and technical value propositions- Creating proof-of-concept and data validation exercise scoping documents- Collaborating with account team to conduct discovery for prospective clients through technical workshops- Expert in voice and messaging analytics. Helping customers ingest data via API into Tableau and providing analysis of data for contact center efficiency- Increasing potential revenue during the sales cycle by becoming a trusted advisor to prospective clients- Working with Sales to achieve +100% of quota for multiple quarters- Creating and storing enablement collateral including how-to videos, wiki pages, and sample demo instruction within Confluence- Using storytelling methodology to lead potential clients through their customer journey- Validating new initiatives and product enhancements within JIRA in collaboration with the Product team- Supporting three Account Executives and two Channel Managers in the enterprise and strategic space

- Tenfold was acquired by Liveperson shortly after I came onboard

- Recognized as contact center specialist with a focus on CRM integrations involving CTI direct into Salesforce and Microsoft Dynamics- Developed and delivered presentations to articulate technical and business value concepts relevant to each specific account environment- Accelerated Channel Partner enablement which resulted in a 10% increase in partner engagements- Led weekly team meetings and established internal channels with daily technical updates for the sales organization

- Trained new partners and resellers during traveling road shows across the US as the technical representative to ensure a great customer experience- Collaborated with Customer Success to build Statements of Work (SoW) and other technical documents - Developed and directed the Professional Services department leading to a 25% increase in unclaimed revenue- Supervised a team of Sales Engineers and Developers who focused on delivering customized SaaS solutions within multiple verticals

- Worked with companies in the Orange County area to present UC, Video, Telecommunications and IT solutions for their customers.- Helped Sales Leaders through the sales cycle with initial meetings, design/whiteboard sessions and quotes to best fit customer needs.

- Participated in onsite meetings involving white board sessions, technical discovery, and demonstrations to present solutions for customer pain points- Managed the Executive Demo Center in Irvine, CA

- Managed project installation and IT support for Palisades Charter High School- Conducted annual employee reviews and mentored the team by setting goals and one-on-one training

- Built a clientele supported by 95% referral business and grew revenues from $0 to $200k in the first year of operation- Provided overall coordination and installation services of a multi-site VoIP system for a multi-million dollar recycling company

- Led the team responsible for the Anaheim Angels system upgrade and training- Traveled throughout the US installing systems and providing service on behalf of a national telecommunications company

- Successfully implemented Nortel Call Pilot for County of Orange- Supervised installation process by maintaining oversight of local vendors and technicians

- Chosen to be one of the first VoIP trained specialists in the company