Global lead for controls and risk management through the transformation journey to define new processes and onboard a new tool (ServiceNow.)Performed risk assessments across all ITSM processes, leading to control design, documentation, & ongoing risk management via the implementation of a risk register for all ITSM risks. This work extended to the ServiceNow platform and related risks. Acted as point of contact with both IT Controls/ corporate controller and Corporate Audit teams as well as KPGM/ external audit. Drafted and managed updates to ITSM policy & standards. Utilized tools such as Kaizen to identify ‘speed up’ improvements for controls approach including automation of controls and controls testing in multiple process areas.

Served as lead for GTS Operations Controls, designing and executing operation control activities related to the GTS organization within PepsiCo IT. Managed and performed service reporting and audits to validate supplier control compliance obligations were met.

SME for Tripwire Enterprise. Trained a new Tripwire admin, and created documentation and trained a new support team, as well as third-party customers of the tool. Collaborated with SOX teams to transition controls from legacy TE instances to new consoles. Dashboard reporting implemented along with role-based access for internal customers. Led and acted as backup to numerous projects, including Win AD security, SEP, Web Analytics, Entrust SSL, and IDS. --Engineered, implemented, and operationalized a global Tripwire solution.--SOX, CIS compliance, custom, & FIT/critical change audit & cyber-crime controls including rule-policy pair management, tuning of COCR & regex, and associated task, report, & infrastructure management--Node health and agent life-cycle/deployment support. License management.--Training & documentation for internal customers as well as presentation and consultation to upper management--Project management duties for baseline projects and leadership role in Sec Eng cyber-security swat team

Provided critical planning and leadership on Pepsico’s security compliance efforts as a member of ISG, specifically Center for Internet Security (CIS), Sarbanes Oxley (SOX), and custom control sets including file integrity monitoring/ critical change controls. This included policy creation, testing, and deployment, Console/Server management & tuning, and effectively communicating (both written & verbal) and influencing both technical and nontechnical audiences.-Tripwire Enterprise subject matter expert and application owner for global Pepsico environment.-Managed migration from Windows-based 7.5 TE to SuSe Linux-based 7.6 TE, and later upgrades up to version 8.1.1 in dev, test, and production environments.-SOX ,CIS, and internal security compliance monitoring and reporting in a 17,000+ unique object environment.-Perform maintenance and troubleshooting of agent/server issues.-Primary for node management, data collection, and compliance reporting.-Primary owner of Quality Center test cases for Tripwire Enterprise.-UNIX shell, regex, and Perl scripts utilized for data management tasks, policy definitions, and server management (largely AIX, but inclusive of Win2003, HP-UX, Suse, and RHEL, and cisco devices.)

Provided support to direct IBM customers for Logical Volume Manager including boot issues, debugging, recovery analysis, and process documentation. Supported an exclusively technical audience in critical/ high-availability environments.IBM pSeries, AIX 5.2-6.1 LVM break-fix, storage management, and general language support.

Role in the Enterprise Test Center is to deploy and test any technology-related infrastructure components (Server, Client; Hardware, Software) and certify those components for use in the Pepsi production environment.Fundamental to the Test Analyst's role is scheduling kick-off meetings for each effort, documentation of the test process in Quality Center, daily status updates to all involved parties and management, logging of defects, and retesting in compliance with SOX standards.Recent tasks included certification of HP OpenView SPIs to replace Tivoli agents on Win2003, Linux, AIX, & HPUX Servers; Server & Desktop Patch Group certification (2003 Server & Client OS,Dell 2600 series servers, & all client builds); OS/2 Desktop to Server Migration tested and certified.Lead in documentation of PIC server deployment.

Technical coordinator for an Audio-Visual production and broadcast solution for the City.Coordinated the design, implementation, procedures, documentation, staffing, and training of a technical help desk to replace a non-technical call center.Created SAN, AD, and Exchange accounts as well as general network troubleshooting, group policy, and profile management.IT asset management and deployment.IT support and network administration for the City of Carrollton Government.Conducted a test study to configure Linux-based kiosk terminals for City Employee access to benefits software as well as for a base configuration for Citrix users.Duties include on call pager rotation, management of IT resources, PC refresh, and process documentation.