Brandon Horan Email & Phone Number

Austin, Texas, United States

Austin, Texas Metropolitan Area

Exceeded all company metrics and performed as a top Customer Success Specialist. I assisted in bringing new ideas and approach to my department. I was on track for a promotion before receiving the disheartening news that the workforce was being reduced.

Austin, Texas

• Excelled as a recruiter on Indeed.com's full-service recruiting platform, Indeed Hire, from Beta to Launch.• Sourced talent for an average of 60 job listings (40 clients) utilizing Indeed's ATS system.• Worked as an extension of my client’s HR Team - created and optimized job descriptions and leveraged Indeed's Analytics system to gain success in filling open requisitions (jobs),• Met and exceeded individual performance metrics, utilizing tracking spreadsheets and data visualization tools.• Led challenging dialogue with empathy to clarify and align expectations among multiple parties for benefit. Established policies and procedures necessary for long-term recruiting success.• Led the entire organization for an entire quarter in repeat business, due to the successful relations I built with Indeed Hire’s clients.• Built a strategic understanding of recruiting throughoutmultiple industries - from entry-level to c-level roles.

Austin, Texas

Austin, Texas

Austin, Texas

Provided solutions to improve the efficiency of our agents, and their listings, while maintaining an organized and professional office environment. I also organized high-level client meetings, coordinated events, assisted HR in onboarding/offboarding of agents, and created marketing packages for our listings. In this role, I successfully proposed a new marketing approach that our President would later designate as the Brand Standard for our organization.

Austin, Texas Area

At Wells Fargo Home Mortgage, I resolved complex escalation items such as: research of customer issues, inquiries and complaints from customers and on-line transaction processing. I was appointed as head of customer loyalty for my business group in Central Texas/Houston and aassisted our team in increasing survey return and customer loyalty scores. Other duties include: HR onboarding, offboarding, coordinating with HR for new open roles, ensuring legal compliance throughout the office, and other administrative tasks (ordering office supplies, organizing meetings, coordinating events, etc.).

Austin, Texas Area

Wells Fargo Bank. Helped clients succeed financially by providing all the tools to save, budget, and finance. National SAFE registered. Notary Public. I succeeded in this role by making personal connections and following through with promises made to my customers. My customer experience survey return was strong and rated 5/5.

East El Paso, Texas

Provided unsurpassable assistance in sales, furniture, home accessories, kitchenware, and design advice to El Paso's largest volume Pier 1 location.I was secret shopped by a customer and showcased outstanding Pier 1 customer service by receiving the highest grade the location had ever received.

El Paso, Texas Area

I created an adult education curriculum from the ground up. My classes were made available to the entire homeless and transitional living population in El Paso. Classes provided in Microsoft Excel, PowerPoint, Word, and keyboarding. I displayed proven success in increasing enrollment, awareness, and image of the program.

El Paso, Texas Area

Assisted in outfitting old and new construction for building automation. This position required low voltage electrical wiring.

Architecture

Diploma