Brandon James Email and Phone Number
Brandon James work email
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Brandon James personal email
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Brandon is a people person with an analytical streak and a passion for working with others to achieve shared goals.Currently, he is a Sr. Technical Account Manager- SME at Gong, supporting the implementation and adoption of Gong's new and soon-to-market products while liaising the voice of the customer to internal teams to ensure that the product continues to grow and serve the needs of its rapidly expanding user base. He also serves as a product expert in support of internal knowledge growth efforts and strategic customer engagements. Prior to assuming his current role in December 2022, Brandon was a Senior Customer Training Specialist, having been brought on to create the position in March 2020. The through-line of his career has been "Experience", transitioning from Guest Experience in Retail to Patient Experience in Healthcare, he brings a diverse perspective on what it means to create great experiences to anything he does.Personally, he enjoys being active outdoors whether it's on the golf course, a bike ride or just a run around town. He also enjoys traveling and exploring whether it's the wine country of nearby Sonoma County or putting another stamp on his passport in a new country. He is also an avid F1 fan!A key piece of his joy in life is the warmth of spending great time with excellent people and getting to know new people along the journey of life.
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Sr. Technical Account Manager - SmeGong Feb 2024 - PresentSan Francisco, California, Us
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Customer Success Product LeadGong Dec 2022 - Apr 2024San Francisco, California, Us
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Senior Customer Training SpecialistGong Jul 2021 - Dec 2022San Francisco, California, UsContinued Delivering Trainings to Gong's most Strategic customers Pioneered new training formats and offerings, working closely with Instructional Designers and fellow trainers to ensure that our customers would benefit as much as possible from the learning experiences we offered themRepresented Gong to Industry Analysts in a benchmarking studySelected as a 2021 Outstanding Gongster Award Winner
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Customer Training SpecialistGong Mar 2020 - Jul 2021San Francisco, California, UsFirst Training/Education hire at GongTailored and Delivered Virtual Trainings to Customers around the Globe Ranging from Early Stage Startups to Fortune 100 Multi-National OrganizationsChampioned the EDU "brand" internally by developing a collaborative and supportive Training motion that aimed not only to set customers up for success but also the internal stakeholders responsible for those accounts
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Patient Experience NavigatorStanford Children'S Health | Lucile Packard Children'S Hospital Stanford Oct 2015 - Jul 2018Palo Alto, Ca, Us• Managed the intake, documentation, investigation, internal communication and response to complaints and grievances • Managed patient/family surgical experience; first point of contact for any issue escalations throughout the process• Delivered communication to 15-20 families per day to set expectations and provide mid-procedure updates • Established and maintained departmental productivity and spending reports, shared with C-level leaders, and ensured their longevity by training others on the mechanics of the reports• Played key role in a cross-functional process improvement initiative that lead to 25% reduction in standard deviation of inpatient to pre-op transport time, a key metric for preventing surgical flow issues -
Executive Team Leader-Guest ExperienceTarget Aug 2014 - Sep 2015Minneapolis, Mn, UsOversaw 5 team leaders and 50+ team members working at the front end (Cashier, Cash Office, Cart Attendant), Starbucks and Target CafeRan 4-5, 5+ hour leader on duty shifts per week Responsible for Store Experience Metrics and REDCard Application metricsKey and Alarm Code HolderInvolved in managing store payroll expenses and overseeing effective schedule writing for all areas under meAchieved #3 store in overall store experience metric and #8 YTD out of 62 stores in the Bay Area -
Financial RepresentativeNorthwestern Mutual Apr 2012 - Dec 2013Milwaukee, Wi, UsI work with individuals and families to help provide for their overall financial security. I work with them to identify their definitions of financial security and then focus on solutions that can help them achieve their financial goals. -
Commercial Loans/Credit Administration InternFremont Bank May 2011 - Aug 2011Fremont, California, UsReported directly to the commercial note department managerHandled projects that didn't fall under anyone's job title and had been neglectedSurveyed loans that had been charged off 5-15 years ago and made decisions as to what the best course of action was for those recordsCollaborated with the Special Assets department to discuss and pursue any options the bank had to recover money lost on these loans subject to certain legal restrictions I learned of in the processResolved discrepancies between our loan tracking database and an Escrow company's database of all flood determinations done on our collateral properties Helped out various members of the department with small things they needed done, often taking advantage of my relatively greater (than my co-workers) physical capacity to move, carry and reach things Created a simple yet effective inventory tracking database for the Client Relations department to use to track where their items were and who took them from their storage so that they could be billed appropriately for what they took -
Records Management InternFremont Bank May 2010 - Aug 2010Fremont, California, UsReported to the Records Management ManagerWorked as a part of a 10 person department that handled the processing, preservation, quality checking and distribution of the bank's physical and digital customer recordsDaily operations included sending loan files to associates via inter office mail, ordering files from storage that weren't onsite, and coordinating with the Imaging department to process new records and make sure they were scanned properly
Brandon James Skills
Brandon James Education Details
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University Of Southern CaliforniaEconomics -
San José State UniversityMaster Of Business Administration - Mba
Frequently Asked Questions about Brandon James
What company does Brandon James work for?
Brandon James works for Gong
What is Brandon James's role at the current company?
Brandon James's current role is Sr. Technical Account Manager - SME @ Gong | Unlock Reality | "Pre-Med to Post-Sales".
What is Brandon James's email address?
Brandon James's email address is sp****@****ail.com
What schools did Brandon James attend?
Brandon James attended University Of Southern California, San José State University.
What are some of Brandon James's interests?
Brandon James has interest in Golf, Learning New Things, Triathlon, Developing Myself Professionally.
What skills is Brandon James known for?
Brandon James has skills like Microsoft Office, Financial Analysis, Risk Management, Strategic Financial Planning, Financial Planners, Insurance, Microsoft Excel, Outlook, Powerpoint, Microsoft Word, Management, Sketchup.
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