Applications Trainer
• Scheduled, coordinated, and conducted application training programs, ensuring that all employees are trained to Firm standards in offices Canada wide. • Software training includes all MS Office products, Firm specific DMS (iManage), multiple document transfer programs, DocuSign, various Litera products, Cyber Security training and Aderant accounting software. • Organized additional training outside the regular programs to ensure users are kept abreast of changing applications, including the design and development of course documentation and the maintenance of all training materials. • Led Canada wide training for firm HRIS, including design and implementation of training materials. • Monitor training requirements based on feedback from users and provide end user support • Developed, deployed, and conducted evaluations for new users and existing staff to assess their application knowledge and skills. Administrator for Firm LMS (Intellek) and Cyber Security LMS (Proofpoint). • Worked with end users to identify improvements for best practice, using new processes and applications.