Brandon Hogan, Mba, Pmp Email & Phone Number

Tempe, Arizona

Delivering the right message to the right people at the right time! The Customer Notification team is the mail man that send our customers both operational and transactional messages. In this role I manage a team of 13 developers and project managers.

Phoenix, Arizona Area

Promoted to Senior Project Manager to support merger of US Airways and American Airlines; lead offshore, collocated, and geographically dispersed teams of five to 12 developers, data modelers, and QA analysts in multiple concurrent modernization and integration efforts. Liaise with business unit managers to gather requirements and transform them into detailed project specifications. Determine solutions aligned with business strategy. Define scope and create project plans; establish timelines, deliverables, and budget, allocate resources, write test plans, and manage risk. Support Agile adoption and facilitate Agile maturity of technology teams; ensure success of sprints via analytic tools and Scrum rituals, including daily stand-ups, backlog grooming, sprint iteration planning, reviews, and retrospectives. Promote professional growth and mentor staff through formal growth channels. Lead integration meetings and provide status reports to stakeholders and C-level executives. Key Projects:• Spearhead modernization and transformation of cargo shipment system: Direct eight job titles in the U.S. and India and oversee a $2M budget; collaborate, integrate, coordinate efforts into a program consisting of 12 teams, a workforce of 200+ on and offshore personnel, with a $100M dollar budget.• Co-lead trans-Atlantic data exchange and integration effort between American Airlines, US Airways, British Airways, and Iberia. booking alternatives on qualified flights in eligible markets. • Guide consolidation of three passenger service data systems into one integrated Saber software solution. Oversee a $2.5M budget, direct, and coordinate two teams of 12 developers, data modelers, and QA analysts in Dallas And Phoenix.• Support merger of US Airways and American Airlines human resource systems; manage five developers to migrate enterprise data, perform no-harm testing, and coordinate efforts to achieve one enterprise-wide program.

Tempe, Arizona

Tracked and reviewed performance of corporate accounts; collaborated with sales managers to increase performance in global markets. Executed reporting and analysis of Universal Air Travel Plan (UATP) program contract performance to identify trends and previously undiscovered market opportunities. Analyzed customer reviews to develop strategies to improve performance for corporate and channel accounts. Created data visualizations and reports tailored to audience to clearly and concisely display account performance measured against goals and facilitate insightful decision making. Key Achievements:• Eliminated manual input by developing automated tools to manage incoming data. • Developed tracking tools for UATP; allowed sales managers to provide updates to customers on usage and rebates. • Partnered with field sales division to develop analysis tool to qualify potential corporate accounts.• Increased small business sales by 28.4% annually through creation of incentive program for companies not eligible for discounts. • Introduced standard contract performance evaluation procedures and tools for existing corporate accounts. • Processed over 500 performance reviews monthly; provided a snapshot of client performance to management.

Tempe, Az

Tracked UATP account histories, monitored client performance, and initiated analysis of contracts. Researched and developed strategies to increase UATP card usage, and recommended improvements to executive leadership.• Proposed transition to mileage-based rewards program and increased rebate rate to compete more effectively with American Express. • Developed first program tracking system which became prototype for enterprise-wide adoption. • Proactively initiated in-person contact with over 300 clients to conduct performance reviews. • Revised discount structure for 10 accounts.• Captured five new accounts.

Master Of Business Administration (Mba), Organizational Leadership

Bachelor Of Business Administration (B.B.A.), Political Science And Government

Activities and Societies: Kennel Kids Service Organization, RHA - Residence Hall Assistant