Brandon Dotson Email & Phone Number

Greenville, Sc, Us

Greenville-Spartanburg-Anderson, South Carolina Area

- Collaborated with the Business Intelligence team to collect, clean, and analyze data, identifying key trends and opportunities for process improvement.- Designed and developed interactive Power BI dashboards, delivering actionable insights to stakeholders and enhancing decision-making processes.- Transformed raw data into structured formats for accurate and efficient data modeling and analysis, improving reporting accuracy.- Contributed to data-driven initiatives aimed at optimizing business operations, supporting key strategic decisions.- Developed a Power BI best practice guideline, promoting consistency and efficiency in dashboard design and data visualization.- Attended cybersecurity meetings to stay updated on security protocols, aligning data practices with company standards.- Worked on Azure cloud labs, expanding technical knowledge in cloud infrastructure and data processing tools.

-Developed and implemented CMM programming solutions, utilizing advanced techniques to ensure precision measurement in compliance with IATF 16949 quality management standards.-Ensured adherence to EHS policies while spearheading 5S methodologies to optimize lab organization and operational efficiency.-Acted as a subject matter expert in metrology, conducting statistical analyses and validating measurement equipment calibration for enhanced accuracy and reliability.-Designed and executed incoming inspection plans, generating ISIR/dimensional reports to support robust PPAP documentation and quality control processes.-Collaborated with cross-functional teams, including Process Quality Engineers (PQE) and Supplier Quality Engineers (SQE), to address production quality challenges through root cause analysis (5 Why, 8D) methodologies.-Utilized SAP for managing work lists, inspection plans, and quality holds, streamlining operational workflows and improving data integrity.-Proficiently employed MS Office Suite to develop technical reports and presentations, facilitating clear communication of quality metrics and insights across teams.

-Provided expert technical support for online banking services, assisting customers with password resets and PIN recovery to ensure secure access to their accounts.-Educated users on the functionalities and features of mobile and online banking platforms, enhancing their digital banking experience and confidence.-Resolved customer inquiries efficiently through effective troubleshooting, utilizing strong problem-solving skills to identify and address issues promptly.-Developed user-friendly guides and training materials to facilitate understanding of banking technologies, contributing to improved customer satisfaction.-Collaborated with cross-functional teams to streamline support processes and enhance the overall user experience in digital banking services.-Maintained up-to-date knowledge of banking regulations and technology trends to provide informed support and recommendations to customers.

Greenville-Spartanburg-Anderson, South Carolina Area

-Assisted customers with troubleshooting mobile phones, smartwatches, and tablets, ensuring optimal network performance and user satisfaction.-Facilitated seamless transfer of contacts, photos, files, and messages through cloud networks, enhancing user experience and data accessibility.-Utilized emulators and remote access tools to effectively diagnose and resolve technical issues on customer devices.-Trained and mentored new hires in troubleshooting techniques and problem-solving strategies, improving team efficiency in high-volume call environments.-Demonstrated strong communication skills by clearly explaining technical concepts to non-technical customers, fostering trust and understanding.-Implemented best practices for customer service, contributing to a 20% reduction in average handling time and increased customer satisfaction ratings.

Yokohama, Kanagawa, Japan

-Supply Chain Management: Coordinate and manage logistics operations, ensuring timely delivery of materials and equipment to support naval missions.-Inventory Control: Utilize SAP and other inventory management systems to track, monitor, and optimize stock levels, ensuring readiness and availability of critical supplies.-Data Analysis: Analyze logistics data to identify trends, forecast needs, and improve efficiency in supply chain processes.-Procurement Support: Assist in the procurement process by generating requisitions and managing vendor relationships to secure necessary materials.-Technical Support: Provide technical guidance on logistics systems, ensuring proper usage of software tools and troubleshooting issues as they arise.-Documentation Management: Maintain accurate records and documentation in compliance with Navy regulations, including shipping, receiving, and inventory reports.-Process Improvement: Collaborate with cross-functional teams to identify and implement process improvements, enhancing overall logistics performance.-Training and Mentoring: Train junior personnel in logistics procedures and the effective use of SAP and other relevant technologies.-Operational Readiness: Ensure that all logistical support activities align with operational requirements, contributing to the mission readiness of naval forces.

Bachelor Of Science - Bs, Cloud Computing With Microsoft Azure Specialization

Cybersecurity Professional Penetration Tester

Aws Cloud Practitioner

Onward to Opportunity