🧭 Created comprehensive, 20+ page strategic communications plans, with detailed tool kits for managers, to support critical initiatives such as a company acquisition and a complex restructuring. The plans ensured consistent and effective messaging, overall stakeholder alignment, proactive change management, and successful implementation.🚀 Performed user research and designed a web application for matching reviewers and manuscripts that allowed for rapid scaling and saved ~$37,000 in subscription costs🏆 Led efforts to launch an internal company Strategy Hub (Google Sites), which fostered employee engagement and alignment through regular business updates and annual goal tracking🧩 Maintained and prioritized improvements for the ~400-page company intranet (MediaWiki; 190 weekly users) and other shared information environments (Slack, LumApps, Google Business Suite)🤩 Designed and launched an annual employee survey documenting work experience, fostering a 7% increase in employee satisfaction, a 22% increase in employee autonomy scores, and targeted improvements to internal communication strategies🏛️ Actively pursued professional development, including an intensive workshop on Design Thinking for Business Innovation from the Darden School of Business (UVA) and a behavioral science course from eCornell. These courses (and others) enhanced the high-level skills involved in my strategic communication work and design leadership.

• Designed and implemented new company website to support brand strategy and a new press office (Webflow, HTML/CSS, CMS)• Created a 21-page UX research report for senior management with specific recommendations that significantly enhanced how employees work with automation and artificial intelligence. The project team and I were able to improve both productivity and employee satisfaction.• Led a two-year UIUX project in collaboration with Engineering. Based on my user research and designs, we delivered critical web-based tools that improved resource monitoring, efficiency, and employee experience.• Awarded Culture Champion in 2020 and 2022 for exemplifying company values• Spearheaded crisis communications during the COVID-19 pandemic: facilitated ongoing updates from leadership, disseminated policy information and resources, organized virtual company activities, and created an engaging video series on company strategy with the founder and CEO

• Established, led, and communicated a three-year workforce strategy that accelerated team growth by more than 400% (2014-2017), with the addition of 120 new team members. Specific attention was given to scaling our hiring and training, contributing to increased operational capacity.• Launched the Emerging Leader Program (developed by Natalie Hudson), which became the cornerstone of our leadership pipeline, developing ~80 future leaders and managers from 2016-2021. I developed and facilitated a popular semi-annual "Difficult Conversations" workshop as part of the program.• Awarded Best Innovation in 2015 for a project that improved our internal website tools for operations and customer value.• Three-time winner of internal company hackathon projects, including a working prototype for an online document editor. I also helped organize the hackathons, which showcased innovative solutions for operational challenges as well as transformative proofs of concept.

• Overhauled application process for AJE's large network of contract experts. New processes reduced the work required by employees by more than 50% (in some cases 75%), improved the experience of our freelancers and applicants, and established a data-driven recruitment system based on customer demand.• Performed data analyses to monitor trends in contractor questions and used them to prioritize UX improvements to the website and more effective messaging in company communications

• Provided leadership, training, and mentoring to a small group of managing editors• Recognized by company awards for leadership in 2011, 2012, and 2013

• Provided editing, proofreading, and quality control for over 3800 technical manuscriptsfrom researchers aiming to publish in English language journals

• Awarded the rank of excellent for five courses based on student evaluations• Co-founded the British Modernities Group, procured grants for the group, and organized national graduate conferences