Brandon Lambert Email & Phone Number

Toronto, Ontario, Ca

City Of Industry, California, Us

Expanded responsibilities with Equus to include leadership over Product Management, Program Management, and Engineering while continuing to lead the Service and Support teams.• A key senior executive member in defining the company’s annual strategic and 5-year long term strategy and direction. • Led the reimagining and rebuilding engineering organization including hiring new engineering management team, implementing new design engineering lab, new customer facing initiatives including Lab/Innovation as a Service (LaaS/IaaS), and updated hardware/software design, integration, and validation capabilities. • Identified, designed, and led the implementation of a new program management group focused on lifecycle management of customer product programs including product ideation, design, engineering, sales, manufacturing, delivery, support, and cessation. • Launched Business Process team to streamline product ideation to launch resulting in new processes focused on reducing time to market by 10% while improving overall product design quality measured through >20% reduction in manufacturing design issues.• Reorganized leadership team removing a layer of management helping to reduce OPEX by 8% while improving product ownership and accountability throughout the organization. • Executive sponsor and business process owner for technology roadmap improvements projects resulting in a successful implementation of new ERP suite (including CRM, PLM, and QMS). • Member of executive team leading business through COVID business transition resulting in 32% sales and 40% Operating Income YoY growth in 2021.• Orchestrated culture change program to improve alignment with the company’s values and strategic goals. • Continued focus on improvement of services growth through expansion of service partnership network increasing ability to provide professional and support services in over 90 countries.

City Of Industry, California, Us

Led global services and support group for $100M hardware ODM/ISV, including customer support, RMA/parts distribution, repair services, professional services, and service product management teams. Implemented hardware and software support for +50 countries. Developed standard QBR processes and enhanced training programs for cross-functional teams. • Successfully designed and implemented worldwide support to transition from 12x5 domestic support to 7x24 global organization with full L0/1/2 support. • Built new field services capabilities with internal and partner field engineers to offer same-day and next-day field support and creation of unique warranty and support offerings including spare parts pools and secure hardware replacement programs. • Launched an international professional services team focused on system and application deployment in over 45 countries resulting in multiple new large scale deployment projects in EMEA, APAC, and LATAM. • Launched standardized training and certification processes focused on field service engineers improving first visit repair success rates by 25%.• Increased service and support revenue 70% through industry competitive offering and pricing analysis and alignment.• Improved team performance using KPIs focused on core areas such as customer satisfaction, Time to Service, and fixed right the first time resulting in averaging an annual customer satisfaction rating of greater than 4.6 (out of 5) stars.• Executive champion for internal tools transition to Salesforce’s Service Cloud’s PSA and support platform reducing support diagnosis and field repair times by 33%.• Identified opportunities to cut cost and increase profitability through the elimination of unprofitable support offerings and development of new services offerings. • Implemented standard and repeatable customer service processes resulting in consistent customer interactions which helped improve customer satisfaction and retention.

Santa Clara, California, Us

Led teams of pre-sale SMEs, technical resources, and solutions consultants throughout North and South America to achieve competitive software sales goals. Managed teams of professional services consultants and 20+ contractors with $15M annual revenue target. Owned full lifecycle product management for all software, leveraging customer and industry trends to provide corporate insights and lead development. Coordinated communications and knowledge sharing between global development groups and software sales teams. • Established strategic and tactical team direction and objectives, guiding all levels of management in cross-functional departments to enforce standards and improve performance. • Led transition to next gen software platform while maintaining software revenue of +$100M and increasing profitability with improvements in competitive intelligence, design interface, and functionality. • Partnered directly with developers in Japan, UK, Australia, Americas, and India to identify feature needs in existing and new products based on product sales, competitive intelligence, and development cycles. • Developed and implemented training for L0 & L1 field sales account representatives and solution consultants in product marketing, positioning protocol, and best practices. • Served in key customer support role as Regional Technical Liaison, providing troubleshooting and retention services to customers and account managers. • Achieved maximum team productivity and performance as coach and mentor, providing annual performance reviews and quarterly goal setting while encouraging personal and professional development. • Slashed operational risks and liabilities through development of all processes, procedures, and best practices related to HSSM. • Directed storage management, professional services, and SAM practices including development of custom solutions, team priorities and objectives, and delivery processes.

Santa Clara, California, Us

Managed teams of professional services employees and contractors throughout North America to deploy HDS’s hardware and performance management tools. Managed teams of professional services consultants and 20+ contractors with a $15M annual revenue target.• Worked with national and international contracting companies to provide on-demand deployment resources to ensure timeliness of deployment during busy periods• Led the development of standardized SOW, deliverables, and addendums, which streamlined the scope and quoting sales process• Worked with account executives, sales engineers, and customers to develop custom project scopes and pricing that met customer requirements.

Master Of Science (Ms), Business Management Focused On Information Technology

Bachelor Of Science, Information Technology With An Emphasis On Multimedia And Visual Communication