Brandon Mcdonald Email & Phone Number

Ottawa, On

Ottawa, On

As an Engagement Manager, I am involved in Account Management, Business Development, and Client Engagement. My role is to develop and manage strategic relationships, working across various levels within my retail clients’ organizations, to understand the business issues that face them.• Lead client implementation projects: document requirements, create and manage project plans, deliver product training, meet implementation milestones, provide post-implementation support.• Manage client expectations and ensure successful adoption of Numerator solutions.• Develop service delivery and growth strategies for existing and potential client relationships.• Uncover and mitigate any risk that threatens my clients’ growth, satisfaction and success.

Ottawa, On

• Project lead for the integration of a new customer subscription management system• Prepared test cases for user acceptance testing of internal e-business information systems• Handled inbound customer calls and emails for inquiries, complaints, and troubleshoot issues related to digital products offered• Managed the entry and cleansing of data into internal information systems• Conducted employee training

Ottawa, On

• Managed database and data entry in preparation for a new database system.• Assisted with reports required by the department.

St. Jacob'S, On

• Invoiced rent, property tax, and insurance. • Reviewed and monitored project capital spending. • Responded to internal and external requests for information, and formulated timely and useful reports. • Conceptualized a new database system. • Corresponded with Home Hardware dealers and managed property renovation requests.