Brandon Manson Email and Phone Number
Sacramento, CA, US
Brandon Manson's Location
Sacramento, California, United States, United States
Brandon Manson's Contact Details
Brandon Manson work email
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Brandon Manson personal email
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Brandon Manson phone numbers
About Brandon Manson
Dynamic, detail-oriented IT professional who possesses the natural skill to build a lasting rapport with customers. Strong project management skills, with proven ability to direct development and installation projects, and deliver on time and under budget. Possesses superior technical knowledge to solve complex IT issues. Highly skilled at managing customer inquiries, resolving queries and providing technical information to customers. Proficient in determining system requirements and resolving technical issues quickly. Promoted to positions of increasing authority and responsibility because of strong project management skills, customer service scores and overall performance. Selected Highlights----------------------------------------► Business Administration graduate with a strong background in information technology, customer service, and inventory management.► Passionate, highly organized IT professional with more than 6 years of hands-on experience in diverse office environments.► Documented success working with databases and maintaining confidential information.► Proficient in determining system requirements and resolving technical issues quickly.
Brandon Manson's Current Company Details
Brandon Manson Work Experience Details
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Employment Development DepartmentSacramento, Ca, Us
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Operations Analyst (Agpa)Employment Development Department Jun 2021 - PresentSacramento, Ca, Us
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Operations Analyst (Ssa)Employment Development Department Nov 2019 - Jun 2021Sacramento, Ca, Us
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Technical Account ManagerPowerschool Group Llc Mar 2017 - Oct 2019Folsom, Ca, Us► Answered, evaluated and prioritized incoming telephone and email requests from customers experiencing problems with hardware, software, documents, reports and configuration.► Provided world class solutions-oriented technical support while serving as the single point of contact throughout the incident life-cycle with a strong focus on customer service designed to maximum customer satisfaction.► Logged, tracked and responded to customer issues using problem management database software (Salesforce CRM).► Attended meetings/liaised with the Hosting, Development and Product teams to identify case resolutions and triaged defects/enhancements via JIRA escalations.► Maintained ongoing knowledge of state specific configuration as well as state, federal and local special education compliance.► Mentored and coached employees in person and via internal communication systems (Slack, Skype, email etc.). -
Technical Support Engineer IPowerschool Group Llc Aug 2016 - Mar 2017Folsom, Ca, Us► Worked in a phone and email queue to provide application support to customers, pertaining to software functionality, incident resolution and system configuration.► Contributed to overall success of the customer, the support team and the company.► Escalated to Tier 2 and Tier 3 Support Engineering to resolve complex support issues.► Documented and logged support issues and subsequent resolution in Salesforce.► Created knowledge base articles to address frequently asked questions.
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Google Nest - Tier 1 Technical SupportVoxpro Jan 2016 - Aug 2016Cork, Ie► Provided first line support to customers via phone or email for infrastructure, product related requests, order management, and productpre-sales.► Provided excellent customer technical support by striving for first call resolution with each case.Investigated, resolved and/or escalated issues to Tier 2 to resolve complex support issues.► Thoroughly documented each call via a client ticket system (Salesforce CRM).► Proactively contributed to creating and updating support knowledge bases with a passion for learning and knowledge share.► Continuously maintained and supported quality and statistical standards at all times. -
Celdt ScorerSacramento County Office Of Education Nov 2015 - Jan 2016Mather, California, Us► Scored writing responses from English learner students in grades k-12 who take the California English Language Development Test (CELDT).► Students' responses were handwritten and included letters, sentences, and short compositions.► Skillfully identified basic sentence elements including subjects and predicates, dependent and independent clauses, sentence fragments, and run-on sentences. ► Gained a solid understanding of grammar, syntax, English phrasing and vocabulary, as well as the proper use of articles, prepositions, plurals, possessives and correct punctuation. -
Brand Ambassador / Espresso Specialist / RunnerCoffee Island, Inc. Mar 2013 - Jan 2016Costa Mesa, California, Us► Provided exceptional customer service while crafting custom espresso drinks for patrons attending various conventions.► Posed as clients’ Brand Ambassador, representing the company’s brand and conveying messages while providing catering services.► Handled cash and credit card transactions with 100% fiscal accuracy.► Managed inventory, procurement, and timely delivery of supplies with strict attention to detail.► Continuously multi-tasked with high attention to detail, performed register transactions while interacting with people from different backgrounds at the point of sale.► Worked within a strong team to exceed all customer service expectations, and strictly adhered to all company policies and procedures. -
Account ExecutiveCustom Autosound Mfg. Jun 2014 - Aug 2014► Promoted to position of increasing authority because of project management and leadership skills.► Effectively managed a high-volume of inbound calls from over 2,000 dealers globally► Successfully resolved all client complaints by investigating problems and developing solutions.► Utilized extensive technical skills to set up new accounts, update records for current accounts, and enter complete and accurate order information into MAS 90 ERP software.► Proactively prepared ad hoc reports and made recommendations to management to increase corporate efficiency.► Meticulously verified inventory against purchase orders to ensure all ordered products were received.
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Administrative AssistantCustom Autosound Mfg. Jan 2014 - Jun 2014► Performed various office support duties including processing and preparing incoming/outgoing mail, filing, scanning, copying and replacing toner/ink cartridges to ensure the office functioned efficiently.► Provided excellent customer service and support skills to clients and strictly adhered to all company policies and procedures.► Reviewed incoming files, records and other documents to obtain information to respond to requests.► Efficiently typed written correspondences to B2B clients.► Assisted other departments when needed (shipping, receiving, production) to increase corporate productivity.
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Manager / BaristaSilver Screen Café Feb 2009 - Jun 2011► Promoted to position of increasing authority because of sales and customer service skills.► Proficiently opened and closed the store on a daily basis, while maintaining regular and punctual attendance.► Ensured all baristas were effectively trained and managed to ensure program directives, processes and procedures were strictly observed.► Successfully implemented a revised inventory management system to ensure supplies were properly stocked. Revised system effectively reduced waste, prevented shortages and saved the cafe hundreds of dollars annually.► Utilized extensive technical skills to reprogram POS system when products were added or removed, prices increased or decreased, or sales tax rates changed.
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Barista / CashierSilver Screen Café Mar 2007 - Feb 2009► Provided exceptional customer service while multi-tasking preparing espresso drinks, coffee, tea, smoothies and various deli style food items.► Introduced customers to new products, which increased revenues by 25% and ensured customer loyalty and gained referrals.► Effectively sold retail products including whole/ground coffee, tea, mugs, gift sets, syrups, chai powder and various food items.► Presented and set up in-store displays, posters and other marketing materials to promote new and existing menu items and increase revenues.► Strictly followed health, safety, and sanitation guidelines for all products to ensure all standards were exceeded ► Received awards from the OC Health Care Agency for maintaining standards for more than two consecutive 6-month periods.
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Assistant ManagerNickel! Nickel! 5 Cent Games Jun 2004 - Mar 2007► Promoted to position of increasing authority because of organizational and customer service skills.► Played a key role in training and managing a team of 10 employees in a small coin-operated arcade.► Made recommendations to upper management to increase corporate efficiency.► Balanced cash drawers at the end of each shift with 100% fiscal accuracy.► Entered transaction data into Excel and compiled daily and weekly sales reports with strict attention to detail and ensuring all deadlines were met.► Effectively reorganized redemption counter and set up marketing materials such as in-store displays and posters to increase corporate revenues.► Marketed towards local educational organizations and increased average monthly attendance by 10-12%.
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Customer Service RepresentativeNickel! Nickel! 5 Cent Games Sep 2002 - Jun 2004► Greeted customers upon entry and handled financial transactions associated with entry and the purchase of goods► Utilized extensive inventory management skills to maintain the proper inventory levels of prizes, tickets and supplies.► Efficiently analyzed and resolved customer problems with arcade games in a professional and courteous manner► Repaired games as needed and issued refunds if games were not immediately repairable to increase customer satisfaction and retain customers.► Stocked redemption counter, prize merchandisers and tickets in games to maintain efficiently operating services.► Successfully hosted birthday parties and team events for groups of 10-30 individuals to exceed guest expectations.
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Clerical Research AssistantAnaheim Chamber Of Commerce Mar 2005 - Jul 2005Anaheim, Ca, Us► Provided exceptional customer service while delivering efficient and professional clerical support for the VP of Government/Education Relations and Fund Development.► Effectively researched, gathered, analyzed, and compiled internal and external data for upper management, with comprehensive use of Microsoft Office 2003.► Played a key role in planning and increasing attendance at events such as the annual Business Links Networking Golf Tournament and The Taste of Anaheim.► Filed, scanned, copied and faxed confidential information in a timely manner while maintaining extreme confidentiality.► Consistently praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Brandon Manson Skills
Microsoft Office
Microsoft Excel
Research
Time Management
Data Analysis
Market Research
Customer Service
Leadership
Project Management
Database Administration
Microsoft Sql Server
Seo
Database Design
Technical Support
Problem Solving
Computer Hardware
Analytics
Troubleshooting
System Maintenance
System Analysis And Design
Network Design
Business Analytics
Network Administration
Network Enhancement
Social Media
Powerpoint
System Configuration
Attention To Detail
Desktop Support Management
Lan Wan
Access
Project Design
Marketing
Process Modeling
Customer Support
It Support
Google Analytics
Sdlc
Crm
Sem
Marketing Analytics
Consumer Behaviour
Microsoft Word
Html
Social Media Marketing
Information Systems
Cloud Computing
Critical Thinking
Teamwork
Training
Brandon Manson Education Details
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California State University, FullertonInformation And Decision Sciences / Marketing -
Fullerton CollegeGeneral
Frequently Asked Questions about Brandon Manson
What company does Brandon Manson work for?
Brandon Manson works for Employment Development Department
What is Brandon Manson's role at the current company?
Brandon Manson's current role is Operations Analyst at EDD.
What is Brandon Manson's email address?
Brandon Manson's email address is br****@****ail.com
What is Brandon Manson's direct phone number?
Brandon Manson's direct phone number is +171449*****
What schools did Brandon Manson attend?
Brandon Manson attended California State University, Fullerton, Fullerton College.
What are some of Brandon Manson's interests?
Brandon Manson has interest in Home Improvement, Donor, Reading, Gourmet Cooking, Home Decoration, Health, Cooking, Electronics, Education, Environment.
What skills is Brandon Manson known for?
Brandon Manson has skills like Microsoft Office, Microsoft Excel, Research, Time Management, Data Analysis, Market Research, Customer Service, Leadership, Project Management, Database Administration, Microsoft Sql Server, Seo.
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