At Mojave Agency, I've had the privilege of leading diverse teams through the complete project lifecycle, from the initial spark of an idea to the final stages of execution. As a central figure in client interactions, I've been responsible for bridging the gap between initial concept and completed solution. This role has required a balance of technical acumen and interpersonal skills to manage expectations and deliver solutions that align with client goals.My promotion to Senior Project Manager at Mojave Agency was a recognition of my growth, capabilities, and the leadership I had already demonstrated in managing complex projects. After taking on this role, I led a significant program for a new client, an investment firm, which involved coordinating multiple workstreams and managing a range of high-stakes projects. This program, alongside continued work with existing clients, defined this phase of my career at Mojave.In this role, I was responsible for overseeing large-scale programs, ensuring they were strategically aligned with client goals and successfully delivered on time and within budget. I also took on increased responsibility for contract negotiation and project planning, ensuring that our engagements were structured to meet both client needs and agency objectives. Additionally, I played a key role in refining internal processes and tools, contributing to the agency’s operational efficiency and success.

When I joined Mojave Agency, I was stepping into a brand-new venture, eager to help shape the direction of a young and ambitious agency. Being on the ground floor meant I wasn’t just managing projects—I was helping to build the foundation of how we approached digital solutions for our clients. Whether it was translating designs into actionable development tickets, running daily scrums solo, or stepping in to manage client crises, I leveraged my ability to wear many hats to thrive in an environment where adaptability was key.My time at Mojave was marked by the challenge and excitement of growing alongside the agency. I took on everything from supervising QA processes and refining our internal tools to overseeing CMS integration and managing time tracking for a team of freelance developers. It taught me to lead complex projects while keeping an eye on both the details and the bigger picture.

After growing my skills in data and reporting while on the CS team, I stepped into a pivotal role as Business Intelligence Analyst, where I combined technical skills with strategic thinking to drive data-driven decision-making across the company. My work centered around automating processes, optimizing workflows, and providing actionable insights that informed key business strategies.One of my significant achievements was leveraging Google Apps Script to build an automated client check-in email service for the Customer Experience team, saving approximately five hours per week per person. I also constructed a scheduling system for editorials and emails, reducing labor by 85%, and developed reporting dashboards that supported three departments using SQL and BI tools.In addition to these projects, I played a crucial role in supporting the delivery, transformation, and upload of new client data, including thousands of images. This involved documenting product data specifications and communicating technical needs to non-technical clients, ensuring seamless data ingestion and processing.Through these initiatives, I helped streamline operations and create efficiencies that allowed the team to focus on what they do best—delivering exceptional value to our clients.

After being promoted to Customer Experience Manager, I continued my work on improving the team's approach to record keeping, developing a more detailed and flexible system for tracking client requests for termination of services. I expanded our internal reporting systems, creating for the first time a rankings system for client performance that allows for the comparison of clients subscribed to different membership levels. These different reports and systems have come to increasingly re-enforce each other, for instance allowing us to prioritize promotional activities for low-performing clients based on the aforementioned rankings report. I have continually increased my knowledge of the high-end furnishings industry in which we operate, becoming a resource for everything from product development to product categorization taxonomy to client communications.

As Associate Manager of Community, I made major improvements to the customer experience team's approach to storing and accessing account data. I conceptualized and implemented new programs to improve customer satisfaction, record keeping, and communication. During a major redesign of our website, I hired and managed a small team of freelancers in order to add new data points to thousands of product entries. While in this position, I was able to gain knowledge and insight into the high-end furnishings industry, an industry with which I had previously been unfamiliar, while simultaneously establishing and growing relationships with a book of over 300 clients.

As a student in Huge's first content strategy school, I worked on a simulated client project from the discovery stage through creation of deliverables and client presentations. Areas specifically covered during the program include content auditing, editorial style, editorial timelines, metadata and information strategy. The role of the content strategist was also defined within the larger agency with an emphasis on interdepartmental dependencies.

As part of the content entry team in Huge's LA office, I helped in the successful launch of the redesign of a major auto manufacturer's website. In addition to accurately migrating and entering content, I helped to oversee the onboarding of additional members of the content entry team, created documents to track the work being done, wrote portions of the CMS user guide and assisted the quality assurance and development teams in the run-up to user approval testing.

I completed two main projects as an intern in Huge's recruiting department. During the first project I researched over 275 agencies, cataloging capabilities, history, location, size and other relevant information in order to create a PowerPoint deck which was searchable both alphabetically and by geographical region. The second research projected looked at current and previous employees, what companies they worked for before and after Huge and what departments they worked in. This report also included information on awards given in the digital advertising space, including which agencies and which clients were winning the majority of these awards.