Responsible for building, migrating, and maintaining automations and integrations for app to app, file to app for operations. Built data pipelines for our growing data lake(AWS S3) and warehouse(Snowflake) to support the company's Power BI platform.• Worked with stakeholders to collaborate on requirements gathering and improving processes.• Sourced data from Netradyne (vehicle cameras) and GeoTab(gps truck & driver) to data warehouse.• Created Several file processing Jobs that streamline data entry for revenue coordinators.• Assisted in implementing EC2 & MWAA Apache Airflow.• Developed Data pipe for Clarify Job status dashboard.• Improved internal KPI visibility by integrating Jira ticket information.• Source Control - Gitlab, Bitbucket and GitHub for MuleSoft and Apache Airflow CI/CD.• ETL/ELT to Snowflake data warehouse and other data targets using both MuleSoft and Airflow to enable the reporting team to use data pipelines for Power BI.• Migrated several additional jobs from Clarify (integration tool) to either MuleSoft or Airflow.• Implemented changes to our Service Desk ticketing system to be more efficient for our team automating assignment and priorities via API.

Responsible for initiative to migrate Customer Data to Azure SQL for cloud product, over 300 upgrades accomplished in 1 year. Worked with Product Managers and Developers to know what changes needed to be made to Implementation processes related to Data. Mentored Solutions Specialist in all responsibilities in supporting the Implementation and Onboarding team. .• Cross team collaboration on the best approach for technical solutions.• Supported technical needs for the Implementation and Onboarding team.• Created and maintained a dynamic SQL script to run against each customer database to fix data issues and SQL objects to create consistency in an expected database format. This process streamlined our upgrade initiative and improved efficiency of migrating customers to cloud.• Optimized PowerShell script which loads attachments to Azure Blob storage improving upgrade delivery timeline.• Maintained and optimized the internal data import tool and published to GitHub for CI/CD.

Migrated to Professional Services Team to assist Implementation and training in providing customized services for data, reports, and integrations.• Worked with Sales Engineer, Sales team and Implementation Representatives on large projects to ensure successful implementation of the software.• Designed, built and delivered customizations to customers.• Modified import tool scripting to be more flexible for our Implementation Team in importing customer data themselves.• Worked on escalated support issues when required.• Performed QA Duties as needed.

Supervised, trained and assisted 4-5 technicians and maintained the process for handling support calls. Took over as lead QA engineer when need arose, providing critical feedback for the developers to improve product functionality and stability for the product release.• Created weekly reports for technicians to review for accountability.• Assisted in restructuring the Bonus/Spiffing structure.• Worked on escalated tasks.• Assisted the sales team in the pre-sales process.• Assisted onboarding tech support, QA Staff , and Developers.• Imported Customer Data.• Lead QA Engineer.

Advanced quickly to supporting all products within 6 months of hire and handling escalated calls as needed. Helped customers handle complex Premium and overtime rules in the time and attendance systems. Also involved in QA for all products.• Supported Time and Attendance, Maintenance, and Shop Products.• Skills learned MSSQL, Paradox, Advantage DB, IIS