Exercise programming created to assist clients in reaching their unique goals. One-on-one & group training sessions conducted in a private studio setting. Weekly video status check-ins including continued technique guidance and program modifications.

Served as point of contact for a dozen mid-market & enterprise healthcare software as service customers in the pharma, provider, and payor space. My book of business was $2.2 million ARR. Regularly conducted monthly and quarterly business reviews to ensure client’s business outcome success. Championed a proactive approach to the post-sales life cycle, ensuring maximization of customer engagement in the software while serving as champion for each client, cross-functionally with internal teams.Owned platform implementation, product adoption and value realization through data-backed analysis and storytelling, expansion & advocacy of partnership. Led user enablement of the platform by way of technical demos, live training, creation of SOPs and exploring use cases with clients to make the most informed business decision with client and internal teams.• Delivery of data-backed storytelling, highlighting quantitative and qualitative data analysis that supported recommendations for process improvements which resulted in client saving $300,000 Q/Q. Increased client HIPPA compliance scores by over 25% by highlighting opportunities in data available across a 6-month time frame.• Developed scoring metrics to increase proactiveness and predictability of client customer satisfaction.

Collected and analyzed data to create data-backed storytelling and recommendations. In collaboration with internal teams, led the development and execution of quarterly business reporting to external clients. Conducted regular status meetings to ensure client needs are met with a focus on improving the customer experience. Acted as technical liaison after implementation.

Served as the primary contact for all charter grant related activities. Built relationships with over a dozen high-quality school leaders and external vendors. Developed, recorded, and reported data collection results related to assigned federal and state grants. Conducted weekly meetings and webinars with internal and external stakeholders and led monthly charter blog series.• Led a cohort of grantees to maintain compliance with USDOE and IDOE standards• Managed a $20 million grant through the first year of the grant’s life cycle, resulting in thirteen high-quality charter schools receiving additional funding to improve their facilities

Provided administrative assistance including writing and editing e-mails and preparing communications on the Superintendent's behalf. Coordinated event logistics and services with event stakeholders including technology and equipment needed. Served as primary point of contact for all internal and external communications within the department as well as managing the State Superintendent’s calendars and scheduling meetings and interviews in congruence with her availability. Created travel arrangements and detailed travel itineraries.

Detailed all new hires' initial tasks and answered any queries. Mentored new guides on how to create a schedule, interact with clients, comprehend a treatment plan, and conduct a therapy session in coordination with the HR team. Prepared onboarding kits including paperwork and therapy materials. Developed therapeutic engagements to teach social skills. Worked in both school and clinical settings.

As a Registered Behavior Technician, delivered one-on-one therapy to clients with ASD. Assisted Board Certified Behavior Analysts, (BCBAs), as directed with behavior reduction assessments and skill acquisition plans. Worked in clinical, community, and familial settings collecting data regarding student behaviors through direct observation and communicated behavioral intervention results with parents and caregivers.

Prepare and serve beverages in a timely fashionCreate a quality experience for all customersMaintain inventory and equipment by cleaning, troubleshooting and scheduling repairsPrepare purchase orders, enter orders from field partners into computer system, and review invoices for accuracy and approval