Brandon Taylor Email & Phone Number

Los Banos, California, United States

Los Banos, California

 Analyze schedules to determine the needed material on a given job then submit bids for customer’s door, hardware, window and canopy needs with a high percentage turning into orders, increasing sales. Coordinate the delivery of a customer’s order with the purchasing of material from vendors, the production department on the time to assemble the product, and the shipping department on pick up and delivery times. Work with Sales and Production Management to implement more effective ways of meeting customer needs while lowering costs and increasing revenue. Speak with customers daily resolving any questions, needs or concerns they have leading to improved customer satisfaction.

 Trained Customer Service and Technical Support Representatives, Managers and Area Managers on system and product information, and effective communication skills to better meet company goals and increase sales. Coached team members on performance and ways to better serve the customer leading to improved customer satisfaction. Used daily, weekly and monthly performance reports to determine where improvement was needed while rewarding accomplishments improving overall job performance and team morale.

 Met with current and potential residential and commercial customers to determine the best treatment needed leading to a high level of customer satisfaction and increased revenue. Used the high level of service along with customer recommendations to increase the companies footprint leading to improved sales.