Program Manager, Sr. Project Manager, and Systems Architect for privately held group of 60 integrated companies in the hospitality and event management industry with a focus on Events Venues, Festivals, and Beverage Concessions. Managed projects for Event POS and Equipment to control and report diverse hospitality events. Provide leadership and guidance for all software development and project initiatives to internal business stakeholders. Responsible for driving product innovation and technical improvements of new and existing systems as the PMO Manager. • Led pandemic business transition program to maintain business operations while reducing monthly operational spend by over $100K through system reductions and staffing reorganization across multiple companies.• Designed and implemented market innovative Cashless RFID and NFC mobile POS systems (hardware and software) to manage a wide range of live physical and online events, including large flagship events like SXSW, Austin City Music Festival, Relentless Beats, and Lollapalooza which generated $16M revenue in just 3 days.• Managed both operations and SW development including onshore, offshore, and 3rd party teams. • Provided 4000+ mobile POS terminals to event management and venue operators on any given day.• Served 800+ event customers and 25,000+ food and beverage operations during a typical month.• Provided seamless event management and cashless transaction systems to more than 1M attendees through registered wristbands annually at festivals including Lollapalooza.• Drove a 10% average venue revenue growth rate YOY due to enhanced access and ease of payment.• Managed all software platforms and POS platforms for 60+ company-owned restaurants, bars, and event venues.• Spearheaded a 60% reduction in AWS capacity required during event ops by implementing elastic loading schema.

Responsible for technology project development and implementation for all IT activities of Forcepoint (previously Raytheon|Websense), developing and marketing cybersecurity software to prevent employees from viewing inappropriate or malicious content, or leaking confidential data. The company also sells firewall, cloud access, and cross-domain IT security products. Responsible for the management, communication and execution of multiple concurrent programs and projects across various internal business units.• Managed multiple teams of 2-6 developers to deliver new software integrations and Salesforce implementations.• Planned and directed all IT portions of 2 business mergers and acquisitions valued at over $1.9B.• Overhauled the website to rebrand to Forcepoint after multiple acquisitions and roll ups in less than 3 months.• Completely restructured the quoting and fulfillment system, resulting in decreased sales quoting to < 6 clicks.• Managed 5 external vendor relationships totaling more than $15M, reducing external costs by over 5%.• Mentored team of 8 other junior and senior PMs to ensure all projects utilized documented best practices.

Responsible for management of state-of-the-art Fare Collection Systems for 148-year old leader in global Parking Solutions and Fare Collection Systems consisting of innovative software and hardware manufactured in an ISO 9001-2015 certified facility. Managed project planning, execution, and delivery of fare collection projects from proposal to project close. Applied formal PRINCE2 project management methodologies to ensure execution of projects on schedule and within budget while effectively managing customer expectations and escalations. • Lead 4 teams each consisting of 3+ developers, a Technical PM, and 2+ quality testers. • Managed more than 20 projects simultaneously to deliver new transit system features and functions.• Continuously juggled 4 different customers in different cities that were building new or extending existing mass transit systems valued at $45M.• Pioneered pseudo-Agile approach for software development allowing customers to identify needed design changes earlier, saving more than 500 hours in development rework, saving $1.5M in year 1.• Created project dashboards to allow for easier tracking of development resource reservations and financial milestone progress and completion, resulting in streamlined communications with German headquarters.• Managed a sales forecast of $3M, and an operating expense budget of $150,000.• Assumed responsibility for 3 previously mismanaged projects valued at $8M, identifying issues that allowed for product delivery and project closure 6 months earlier than forecast.

Served as Technical Support Manager for Bloom Energy, which delivers always-on, reliable, resilient, sustainable and cost effective on-site electricity for 500+ organizations globally, proving lower and predictable energy costs and enhanced reliability by converting fuel into electricity through an electrochemical process without combustion—all while reducing carbon emissions. Served as principal technical expert for field assistance in equipment troubleshooting, analysis, and upgrade including customer communications, product performance reporting, and customer contracting.• Directed 35 personnel in cross functional engineering teams to maintain continuous operation of more than 2,000 Solid Oxide Fuel Cell (SOFC) generators and various product lines installed at 250 customer sites. • Managed day-to-day activities in global command center consisting of 25 engineers stationed in the US and India.• Heavily involved in management and delivery of the world’s first fuel cell-only powered data center for Ebay, and the first fuel cell farm in the United States for the State of Delaware, projects valued at $150M. • Saved over $10M in customer penalties by developing performance analysis tools used to track key business metrics of operations and service teams. • Maintained 60% quarterly growth rate for new customer shipments and startups for over 2 years. • Assisted in service department restructure resulting in 75% cost reduction of maintaining customer products in field.

Directed development testing, design verification, and new technology implementation of SOFC power generation systems. • Coordinated multiple teams of 5+ engineers and developers to deliver prototype builds consistently on or ahead of schedule including purchasing, change management, certification compliance, and customer requirement analysis. • Developed test criteria to ensure all design concepts, including operation and safety systems, were fully tested prior to system implementation.• Presented more than 300 component and full system tests in accordance with required standards to multiple agencies including both Underwriter’s Laboratory (UL) and California Air Resources Board (CARB). • Saved 5000 buyer man-hours and reduced average product lead time by more than 8 weeks by initiating contracted purchasing system that eliminated reactionary spending necessary to meet design deadlines.

Held various Division Officer positions including Assistant Engineer, Reactor Controls Officer, and Security Manager. • Directed and trained more than 200 military and civilian personnel in support of operations, maintenance, and upkeep on a Los Angeles Class Submarine. • Catalogued and controlled all Top Secret / SCI documents and equipment within the command to ensure no inadvertent loss of material vital to national security. • In the absence of the Engineer, handled all personnel, production, training, and maintenance decisions for the engineering department consisting of more than 80 personnel. • Coordinated command-wide readiness assessment that resulted in more than 10,000 recorded man-hours of inspection and equipment maintenance over a 2-week period.• Saved the Navy more than $120K by assuring all required security equipment was obtained and verified 100% correct for 2 separate 10-month deployments.• Ranked as #1 division officer on board the submarine 2 years in a row.• Awarded 2 Navy Achievement Medals for extraordinary service.

Operated and maintained high power electrical systems powered by submarine based nuclear reactors.

Provided technical support both in person and via telephone to ensure 17 workstations operated flawlessly 24 / 7 for more than two years. Provided access and profile control to more than 200 users.