• Manage top accounts across North America. Strategize for continuous growth and maintain successful customer relationships. Includes daily communications via onsite customer visits, zoom meetings, email, and phone calls. • Develope e-commerce platforms BigCommerce and Amazon. +60% YoY increase in sales since 2019. Implementing features such as LiveChat, Search and Filter software, PayPal, Feedonomics(SEO), and Netsuite connector. • Lead integration of new ERP system from QuickBooks to NetSuite. Includes integration of SPS Commerce EDI and NetSuite API connections to improve operations efficiencies (i.e., order processing, demand planning, shipping, customer satisfaction, etc.) • Host strategic planning meetings with CEO about projects to improve sales, marketing, and overall business growth.• Perform cross analysis of other similar products to improve visibility and remain competitive in the marketRun and lead marketing strategies. Create ad campaigns, promotions, content, and enhance social media platforms. Successfully recruited and onboarded a marketing intern as a direct report, enhancing team capabilities and supporting marketing initiatives.Instrumental part of the hiring process, conducting training, and developing the team.

• Responsible for managing our top accounts across Europe which represented $3M total revenue• Collaborate with our CEO to manage the top account in USA, making up for $6M total revenue• Monitor customer inventory, forecasting needs and scheduling production• Travel to Europe 2-3 times a year to pursue new business opportunities and develop existing customer relationships• Daily correspondence with customers that includes updates for ongoing projects, qualifying leads, and coordinating logistics of deliveries to fulfill orders

• Led daily conference calls with South Korean team to review production schedules, monitor inventory levels, and coordinate shipments• Managed the Supply Chain for our US and European Warehouses • Annual visits to South Korean factory to evaluate operational efficiency • Reduced returns due to packaging errors by implementing a new verification system for our top account in the USA

• Coordinated production schedule with factory in South Korea• Monitored inventory levels for the US and European operations• Communicated and worked with the sales team to ensure the timely and successful delivery of customer orders