Brandon K. Email & Phone Number

Canada

Chicago, Illinois, US

• Improved patient experience by building a real-time integration and scheduling engine that removes barriers connecting clinicians and patients.
• Developed product concepts for AI and LLM enabled opportunities in a Healthcare setting.
• Increased operational excellence by implementing standardized telemetry.

Annapolis, Maryland, US

• Technical and non-technical product planner for an Enterprise API management product, from ideation, to roadmap development, to sprint planning.
• Acted as a technical knowledge leader for development teams performing code reviews, authoring proof of concepts, and holding regular advisory office hours for team members.

Tampa, Florida, US

• Scaled out a 45-person product and engineering organization, including the planning, hiring, growth and management of 12+ product leaders, engineers and testers for an enterprise SaaS product.
• Architected and delivered solutions for microservices, telemetry and automated testing.
• Recognized as key talent in growing SaaS product adoption through innovation, by adding automation, cloud integration and robust improvement in platform capabilities.

Valrico, FL, US

• Built a consultancy focused on helping customers resolve high-risk issues in their technology stack, specifically focused on Cloud Adoption, DevOps, Performance and Developer Productivity.
• Architected the only Developer Productivity tool to bridge Microsoft CDS, PowerApps and Dynamics 365 into Visual Studio Code, called CDS for Code.
• Built the autonomous code review service offering, which analyzes Microsoft.Net, NodeJs and Python source code for more than 3500 anti-patterns and provides refactoring on demand.

Austin, Texas, US

• Built a customer-facing team focused on resolving key customers’ escalations assigned by OCI’s executive team. Over 15 months, this team resolved 81 customer escalations across 22 Oracle cloud products retaining 100%.
• Developed proactive tooling to find and deflect escalations avoiding hundreds of

Redmond, Washington, US

• Built a 26-person team called Dynamics 365 Rangers tasked with resolving executive escalations, driving performance improvements and developing tooling for Microsoft’s Dynamics 365 business.
• Developed innovative customer-focused tools such as an automated UI testing framework used for reliability and performance monitoring for Microsoft Dynamics 365 customers.
• Recognized as High Potential (HiPo) talent and promoted less than 8 months after commencement.

Redmond, Washington, US

• Started a technical escalation & performance team inside Dynamics 365 engineering to tackle key customer concerns related to the deployment and operations of Dynamics 365.
• Developed metrics and program (called "Ask a Ranger") for extending high potential talent's expertise into all portions of the Dynamics 365 ecosystem at Microsoft.
• Led efforts to develop Field Service migration tooling for legacy customers moving to Dynamics 365.

Redmond, Washington, US

• Brought to market and managed development of Intellectual Property including Dynamics CRM Development Workshop, ALM Chalk Talk, and Data Import Chalk Talk.
• Recognized as a leader in the Dynamics ecosystem for Microsoft Premier customers.
• instrumental in strategic planning and direction of customer offerings and programs including recruiting, customer success programs, and R&D engagement programs.

Redmond, Washington, US

• Delivered proactive support services to Microsoft Premier customers across North America.
• Was a champion for the customer, delivering both transactional pro-active support as well as dedicated (custom) support for Premier customers on an ongoing basis.
• Attained only top box customer service scores; consistently praised for delivering value to customers, partners, and others within Microsoft.

Tampa, FL, US

• Responsible for planning, budgeting, operations and strategic growth of all technology in a 400+ person/14 site IT consulting company.
• Implemented Hyper-V clustering, Forefront TMG, Forefront Identity Manager, and Remote Desktop Services from the ground up in high availability mode.
• Transitioned from software development to IT infrastructure role in less than 2 weeks.

Tampa, FL, US

• Built custom software products for customers across a multitude of industries from scratch or on top of a Microsoft platform product (SharePoint, Dynamics CRM).
• Led and responsible for analysis, planning and design phases including detailed requirements documentation, wire framing/prototyping, process documentation and budgeting.
• “Hands On” management included frequent code reviews, architecture design/review, unit test creation and test plan reviews as well as technical oversight during development and testing phases.

Tampa, FL, US

• Managed software development efforts across the entire SDLC for existing Tribridge customers.
• Participated in sales process with new customers or existing customers with new application development opportunities.

• Sold, designed, developed, tested and implemented line of business applications for clients in many industries.
• Evaluated clients’ needs for product development, clearly identifying timeline requirements, documenting user stories, and creating and maintaining product backlogs.
• Managed sales pipeline and ensured project completion in a timely and effective manner.
• Fostered relationships with various clients, vendors, and independent contractors to ensure project success.

• Worked as a "second in command" of a small development team (over 10 people).
• Performed tasks ranging from designing software and process specifications to developing and testing code.
• Spent considerable time working with, mentoring and being mentored by my peers.

Tampa, FL, US

• Designed custom software solutions using Microsoft Visio, Rational Rose and Visual Basic.
• Developed, tested and supported several web applications using leveraging ASP, COM/COM+, and Visual Basic 6.

Dublin, CA, US

• Developed customizable Intranet web site to track training, communications schedules and profiles for over 350 service center personnel using ASP.
• Developed a custom COM component to integrate Allen Communications’ proprietary Designer’s Edge and Manager’s Edge online and web based training management and courseware development software into Intranet.