Brandon Keyser Email & Phone Number

Phoenix, Arizona, United States

• Converted from contractor to full-time employee for Cigna in November 2019. Reorganized to Evernorth, a subsidiary of Cigna, in February 2021• Implementation of 30+ nationwide healthcare clinics located on client premises that includes network architectural solutions, hardware procurement/configuration, and post-implementation technical support• Transitioning of 60+ existing healthcare clinics to Epic EHR system through application certification training, business/technical requirements gathering, application/server builds, web administration activities, unit/integration testing, and clinic hardware upgrades• Execution of a telemedicine solution rollout to healthcare clinics in response to the COVID-19 pandemic involving new network, hardware, and software integrations within our existing clinic model

Phoenix, Arizona

• Provide hardware, software, and network infrastructure support for 60+ Cigna Onsite Health clinics• Complete vendor vetting for new clinical software and hardware solutions• Participate in SOX/MAR/STAT audits centered on security control management and compliance for healthcare systems• Procure clinic hardware and perform device configurations applicable to clinic staff workflows• Create application/network architectural diagrams, process flows, and SOPs for various healthcare hardware and software solutions

Itasca, Illinois, United States

• Application support for the SAP Supply Chain and Warehouse Management IT groups throughout integration of OfficeMax/Office Depot systems as result of company merger• Implemented change control procedures by defining business requirements, creating functional specification documents, process flows, and test plans• Developed and executed automated test scripts through an Agile testing methodology• Analyzed and resolved production system issues during on and off-duty hours as part of a rotational 24/7 on-call support schedule• Monitored and supported batch job scheduling through UC4 application

Naperville, Illinois, United States

• Assigned as Quality Assurance project lead for testing new and existing business applications utilizing company SDLC procedures and Agile/Waterfall testing methodologies• Developed and executed unit/integration/regression automated test scripts according to defined business requirements using HP ALM & QTP test tools • Performed inventory/order processing support in SAP, POS, E-commerce, and AS-400 systems• Completed change request certifications submitted by IT functional teams

Joliet, Il

• Recruited applicants for driving positions applying a qualifying process• Administered driver orientation using presentations & testing procedures• Logged driver information & job performance data into AS-400 system• Provided weekly hiring, safety, & terminal cost reports utilizing AS-400

Joliet, Il

• Managed & filed patient records for the Radiology Department• Organized & distributed confidential physician medical reports• Attended to needs of patients awaiting departmental procedures• Trained new employees

Joliet, Il

• Assisted customers & sold merchandise in the Accessories Department• Stocked & arranged merchandise • Maintained department presentation• Volunteered to assist management in store closing tasks

Joliet, Il

• Aided customers with purchase decisions in the Entertainment & Technology Departments• Finalized customer purchases operating POS systems• Resolved customer discrepancies• Stocked shelves & arranged merchandise• Upheld department cleanliness & order• Applied training activities for new employees

Bachelor Of Science (B.S.), Marketing

Activities and Societies: • Member, Phi Theta Kappa International Honors Society, 2007 – Present • Member, Alpha Beta Gamma International.

Associate Of Arts (A.A.), Business Education