Brandon Kirby Email and Phone Number

Lead and manage the repair and maintenance, cleanliness, and safety of the resorts 363 acres and 42 structures, which include 332 units in 25 different buildings. Overall property leader for the Engineering, Golf/Grounds, Housekeeping, and Security departments.★ Successful transitioned Housekeeping Dept to a new 3rd party vendor within the first 5 months on property.★ Developed and implemented a plan which increased the resort's EIWO Guest Satisfaction scores by almost 13.5% in the first 5 months at the resort.• Direct operations, provide leadership and oversight, including tracking KPI’s, supervising, training, mentoring, coaching, and developing leadership team members. • Lead continuous process improvement initiatives, employing lessons-learned and improvement methodologies to support quality improvement and cost reduction targets. • Evaluate and manage suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.• Successfully developed and implemented a high-quality work environment as measured through employee satisfaction ratings.• Full financial accountability, including budget creation, budget management, expense tracking, payroll management, and P&L. Partner with senior leadership on budget and business financial objectives. Developed and rolled out new policies, bolstering productivity and reducing overall operating costs.Provided full-lifecycle management, overseeing the bid and successful completion of the following projects:o Resurfacing of the tile and plaster in the outdoor pool and spa, Pirates Cay Waterpark lazy river pool, body slide pool, and tube slide pool.o Resurfacing of the fiberglass tube slide in Pirates Cay Waterpark.o Horse Stables - Barn footing re-leveling, pasture clearing, and re-leveling.o Engineering - Shop move/re-organization and roadway repairs (patching/resurfacing and installing roadway drainage system).

Recruited to lead and manage the Service Operations and Repair Business for approximately 900 customers and 1000 elevators and escalators across central Illinois and northeastern Missouri.★ Full financial responsibility for Service Business (and Repair Business in absence of Repair Superintendent), including budget creation, budget management and P&L.• Drove Safety Culture completing Passenger Safety Service Operation audits on technicians and equipment.• Worked directly with the local State Fire Marshal (Elevator Division), to ensure projects were completed on time and within state compliance.• Provided coaching and feedback to continue to develop technicians.• Maintained safety onsite and upheld all OSHA regulations through weekly training talks and quarterly safety training meetings.• Determined project schedule, including sequencing all service repair activities for optimal efficiency.• Conducted critical pre-installation meetings with general contractors, subcontractors, consultants, and manufacturer's representatives.• Assisted Construction Superintendent in review, approval, and archiving of all closeout project documents.• Guided and directed third-party state inspectors through project construction, commissioning, and closeout.

Selected to lead daily operations of 16 associates over 389 rooms and 40, 000 square feet of meeting and event space in a 39-year-old building.★ Drove a 2.5% increase in hotels (Engineering) Guest Satisfaction Scores through training and focused elimination of high guest impact issues.• Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.• Rolled out improved training programs for maintenance employees.Managed and led the following projects: o Renovation of Executive office, Theatre “Green Room” and F&B Directors office.o Updating the hotel's fire sprinkler system.o LED lighting conversions for BOH and Ballrooms.

Managed, scheduled, and coordinated daily operations of 7 associates over 286 rooms and 31, 800 square feet of meeting and event space in an 87-year-old building.★ Oversaw the construction closeout and opening/operation of the $70M renovation of the Peoria Marriott Pere Marquette Hotel and construction of the $30M Peoria Downtown Courtyard by Marriott Hotel.• Assisted with construction efforts in the building of the $30M, 116 Room Peoria Downtown Courtyard Hotel.• Supported Marriott's Architecture & Construction, Life Safety, and Risk Management Departments with on-site review of plans/construction, highlighting areas of concern for safety and operations issues and provided proactive solutions.• Created and managed hotel key systems and inventories.• Served as hotel liaison between ownership and hotel.• Participated in weekly job site/construction meetings with owners and contractors.• Overall hotel leader supporting Rooms and F&B operations during Director of Hotel Operations absence.• Maintained 0% turnover during the first 6 months of operation.• Coached and developed employees, successes include Engineering supervisor being promoted to Chief Engineer at another property and Engineer 3 promoted to supervisor within first 9 months of hotel operation.• Oversaw the setup of property CMMS system (Transcendent) to ensure timely completion of PM's.• Oversaw the setup and commissioning of Building Automation Systems to ensure the building is operating efficiently to conserve energy.• Developed and implemented a technical training program for engineers.• Property Guestware champion.• Developed and instituted the emergency organization team and executed training for all team members.

Managed, scheduled, and coordinated daily operations of 10 associates over 205 guest rooms and 19, 000 square feet of meeting room space. Performed this role in conjunction with the role of opening the Peoria Marriott Pere Marquette due to the opening date being pushed back.★ Oversaw the initial planning phases of the hotel's $30M renovation, which included modernization of the elevators, relocation of the hotel’s pool/spa and several meeting rooms and guest rooms, along with the addition of a new lobby restaurant and Starbucks Coffee shop.• Provided insight on contractual/financial obligations relating to leased space by the property.

Managed, scheduled, and coordinated daily operations of 10 associates over 384 rooms and 42, 500 square feet of meeting room space in a 27-year-old building.★ Utilized this role as a developmental step in running the Engineering dept. with Executive Team involvement.• Property WIG (Wildly Important Goals) Champion.• Analyzed and identified equipment failure root causes and initiated correction actions.• Procured pricing information from various vendors to support cost-effective purchasing.• Rolled out improved training programs for maintenance employees.• Led and managed LED lighting project for the hotel lobby and guestroom corridors.• Partnered with Dir Hotel OP's on lobby furniture re-upholstery project.

Led, managed, scheduled, and coordinated daily operations of 25 union associates over 1,198 guest rooms and 100,800 square feet of meeting and event space.★ Assisted in the creation and execution of property action plans, which drove a 4.2% improvement in hotels (Engineering) Guest Satisfaction Scores.• Improved the guest experience by significantly reducing problems experienced.• Authored, defined, and developed SOPs for the dept to ensure alignment on processes and service recovery.• Led guestroom shower rebuilding and lobby furniture reupholstering projects.• Created emergency action plan for HVAC repairs to limit guest and financial impact on the hotel.• Collaborated with Operations leaders on a communication plan for emergency guestroom repairs to ensure all affected parties were informed of situations, action plans, and timelines.• Created and implemented an incentive program for the housekeeping dept. to identify key drivers and improve teamwork.• Cross-functionally partnered in decommissioning of hotel's laundry equipment and renovation of the work area.• Represented the Engineering discipline for the Chicago market as part of a collaboration meeting with Guestware to improve functionality prior to rolling out new the platform.• Partnered with the Area IT Director with an onsite review, installation, and commencing of guest room wireless network.

Managed, scheduled, and coordinated the daily operations of 4 associates over 254 suites and 3,400 square feet of meeting and event space in a 20-year-old building.★ Developed and rolled out improved training programs for maintenance employees.• Led and managed guestroom HVAC valve replacement project.• Planned scheduled room maintenance as part of the preventive maintenance program.• Contributed to the development, implementation, and execution of maintenance programs.

Managed, scheduled, and coordinated the daily operations of 22 associates over 3 properties consisting of 1,083 guest rooms and 80,000 square feet of meeting and event space in an 83-year-old renovated building.★ Part of hotels pre-opening team, assisting with load-in and setup of hotels OS&E.• Utilized a “hands-on” approach to proactively train, develop, support, and audit engineers' work order assignments to ensure they were performed correctly and efficiently, consistent with company standards.• Developed, implemented, and oversaw training program for the department as an Engineer III.