Brandon James Email & Phone Number

Irving, TX, US

Westlake, Texas, US

• Mentor and build 3 global teams with 40 SRE and operational professionals in India and US, providing 24X7 support adhering to and exceeding SLO/SLAs, leading FTE performance management functions such as hiring, annual.
• Manage contingent workforce relationships between 3 different vendors, collaborate with managers on HR functions
• Direct team who own 150 services and 250 complex applications running on 4 environments including mainframe and.net and manage applications using 15+ systems including Jira, SQL, Splunk and Kafka
• Support integration of TDA workloads onto Schwab systems and infrastructure, maintaining 99.9% availability and resiliency
• Assist with app modernization and datacenter migration for mainframe to distributive initiatives
• Create internal root cause and postmortem process, hosting weekly calls attended by 20+ attendees to discuss improvements to processes and procedures

Armonk, New York, NY, US

• Led global team of 14 SRE and operations professionals providing 24X7 support for portfolio of products and services, directed management, implementation, tuning and support of 15+ shared services and large-scale.
• Guided 3+ quarterly projects to migrate product suites from on premises data center hosted systems to AWS cloud native systems
• Owned licensing renewals and purchase orders and management of 6+ vendors
• Executed quarterly and annual performance reviews, promotions of 4 team members and compensation decisions as well as recruiting and hiring, delivered mentorship on team leadership and career development for employees
• Transformed large cross functional projects and hosted weekly root cause analysis calls for 20 product owners and executives

Armonk, New York, NY, US

• Managed global team of 6 Oracle DBAs delivering 24X7 operational support for approximately 100 large Oracle databases
• Executed service delivery support for client issues as managerial representative on escalation and account management calls
• Led 14-month large-scale project upgrading and migrating old Sun Hardware to new RHEL on new hardware running Oracle 11g

Armonk, New York, NY, US

• Supported account management team of 8 with deliverability issues such as spam filters and blacklisting and recommendations
• Configured and create new accounts manually in Port25 PMTA configuration files, monitored Port25 PMTA queues and system health, resolved issues and assisted in maintaining 8+ Port25 PMTA servers operating on Linux.
• Worked with 4+ product management organizations on ongoing enhancements to products and services, managed team project lists, drove on time completion of projects, reported progress and updates to division project.
• Created and ran SQL queries on departments MySQL accounting log servers

Emeryville, CA, US

Redwood City, CA, US

Basking Ridge, NJ, US

Worked in the abuse and delivery position with Verizon Online.