- Designed the blueprint for Flexport's global Tradelane management team, a data-driven, scalable, collaborative team serving as the knowledge center for Flexport's airfreight and ocean consolidations- Developed go-to-market commercial strategies for delivering new products and services to the market, including outreach and engagement initiatives designed to engage customers through upselling, cross-selling, and managing campaigns and product promotions- Served as the chief of staff to the Sr. Director of the region, helping to set the strategy, objectives (OKRs), and key initiatives to achieve growth and revenue targets- Partnered with regional leadership to align on strategies for key accounts, forecasting, and account opportunities; analyzed industry, target market, and customer data and metrics to identify areas for growth and to address threats and opportunities- Launched, supported, and implemented scalable operational infrastructures and procedures across the European region to ensure they were delivering the highest levels of quality for both internal and external stakeholders- Defined a scalable sales process in alignment with the potential customer pipeline to provide a clear understanding of the characteristics of the target customers- Managed and mentored a team of (Sr.) Associates to ensure they had the required tools, knowledge, and skills to execute their duties; ensured career development goals were clear, formalized and aligned with job expectations and team objectives and key results- Executed the end-to-end tender process for large air and ocean consolidation opportunities from the negotiation and procurement of products and services, to the pricing of request for proposal, through to the full account implementation

- Designed the proof of concept for the Network Operations team globally, including the implementation of business measurements, operational strategies, and key performance indicators (KPIs) across the required business teams- Led all phases of the APAC operational transformation, developing a strategy to transition processes across internal teams; worked with global operations leaders, providing expertise in developing effective transition plans to ensure minimal impact to the business- Developed project plans and drove cross-functional team tasks in partnership with Engineers and Product Managers to ensure platform and product implementations were completed on-time and within the agreed constraints of resources, scope, quality, and risks- Oversaw and analyzed the enhanced security implementation (TAPA) of the company's warehousing assets to increase the addressable market of ~200m kg / year of high-value electronics

- Founding member of the APAC landing team responsible for establishing the company's footprint across Hong Kong and China. Recognized by the organization as cultural ambassadors, the landing team was responsible for recruiting and hiring talented people, implementing the right origin operational processes, designing the Asia go-to-market strategy, and building effective relationships with partners and suppliers to support the rapid growth of the business- Owned the responsibility for the customer journey, starting with the customer onboarding and ownership of the long-term client relationship, improving and growing the client’s portfolio of business by identifying and implementing new strategies and solutions- Worked cross-functionally across product, sales, operations, procurement, and strategy teams to understand client needs, address feedback, and execute on the overall client strategy to further enhance growth opportunities- Managed and mentored a team of client solutions associates, creating and championing team development, necessary skills and create enablement plans for ongoing growth

- Took ownership of complex customer issues and worked cross-functionally with Product and Engineering as needed to drive a prompt resolution- Kept a close pulse on the client's performance metrics, reporting on the volume, revenue, exceptions, and shipper performance- Drove product adoption with client stakeholders to ensure that the full value of the Flexport platform were utilized across the various organizations

- Tracked ocean and airfreight import shipments, coordinating with ocean carriers, truck drivers (last mile), and warehouse providers to provide clients with the most updated shipment information- Communicated with overseas offices in Southeast Asia in order to determine the appropriate revenues and costs on P/L statements for import air and ocean shipments- Corresponded with Custom’s brokers and port authorities to ensure prompt release of cargo to the customers and truck agencies