Brandon Kucybala Email & Phone Number

Toronto, ON, CA

Austin, Texas, US

Gathering customers' business use cases and documenting product-based requirements with recommended solution designsEducating customers and partners on high-level product architecture, functional design, and best practicesAssisting in the scoping, analysis, and documentation of implementation projectsDeveloping and delivering technical training designed to.

Travel & Home Renovation project

Kitchener, Ontario, CA

Collaborated with luxury retail clients, project managers, product managers, development managers, and team leads to uncover the technical details behind client requirements and served as the key Subject Matter Expert (SME) for the integration between our systemsPlayed a hands-on role in development, mentorship, code reviews, and management of developers.

Kitchener, Ontario, CA

Chicago, Illinois, US

Technical lead for the implementation of healthcare SaaS platform applications and related data migrations and integrationsManaging a global remote team of 8 technical engineers, resulting in a significant improvement in cross-functional collaboration and project delivery efficiencyManaged professional services' client project portfolio, guiding ~200.

Chicago, Illinois, US

Hands-on team lead overseeing the scoping, planning, and delivery of custom data integration projects, achieving a 40% increase in successful project implementationsAs a technical pre-sales lead, contributed to a $2 million increase in revenue by providing key insights during the scoping of high-value customer opportunities by advising on integration.

Chicago, Illinois, US

Provided tier 2 and 3 support for clients utilizing client/server and web-based software in the healthcare industry Worked with clients regarding troubleshooting, maintaining, and configuration of entire implemented system to ensure optimal performance and availability. Provided high-level support at workstation, browser, network, server, database, and.

Toronto, ON, CA

Designed customized databases and web applications within a Lotus Notes/Domino environment using Formula Language, Lotus Script, Java, HTML/XHTML, and Javascript.Built customized transparent scripts for travelling/roaming users allowing for unprecedented offline productivity.Provided on-site support services and worked with remote teams to.

Toronto, ON, CA

Coordinated desk side/remote support operations and immediate point of escalation for IT support specialist teams supporting 500 users in 5 Ontario offices (Toronto, Markham, Guelph, Waterloo, and London).Responsible for conducting interviews and training for IT support specialists and co-op students, ensuring a proficient workforce able to adapt quickly.

Toronto, ON, CA

The sole on-site IT resource for 150+ users spanning three offices (Guelph, Waterloo, and London) providing application/hardware deployment, support and maintenance.Worked closely with IT support desks, tier two administrators, and management teams across all Canadian offices to plan regional support and deployment strategies.Managed equipment bookings and.