•Spearhead team leadership efforts, coaching and mentoring members to achieve personal and professional growth.•Envision and implement new systems to identify potential clients, amplifying company revenue and brand presence.• Conduct business meetings to share industry insights and help clients exceed their companies potential.

Seek, understand, and share the newest trends and best practices in technology for business owners to thrive.

• Implemented a national campaign that increased company software usage by 20% and recruit new users to the platform.• Developed classes to increase user production, collaboration, and retention; placing the company’s software at the forefront.• Crafted custom trainings and follow ups for clients to ensure they are maximizing their systems.

•Improved customer engagement month over month by designing custom graphics and video content for multiple digital and print platforms.•Organically gained active followers online by creating strategic marketing campaigns, optimized search engines, and writing inspiring posts that incorporated latest trends set by industry leaders, strengthening the brands influence.•Established relationships with potential and existing customers by organizing community events confidently raising awareness and educating the public.•Reduced 20% of the company's expenses by assessing their budget and expediting customer invoices.•Generated new leads and increased existing customer sales by being empathetic to their needs and finding creative solutions to their problems.•Broke down communication barriers and overcame obstacles to create stronger customer retention and give the customer a sense of belonging to the company.

•Instructed and built curriculums for children 0 -11 years in a classroom setting that unlocked students creativity and inspired learning.•Organized community events that created memorable connections and working with local businesses for community success.•Designed maps, programs, flyers, and schedules for any school related activities and functions.

•Developed and presented educational workshops that encouraged collaboration and productivity for internal and external customers. •Organized a new repair method that decreased customer wait times and gave technicians room for additional daily repairs.•Reestablished customer’s trust in the company’s products and services by successfully diagnosing and repairing customer hardware and software with a 98% customer satisfaction survey rating.

•Coordinated orders for businesses by identifying computer issues and assigning technicians for repairs.•Streamlined business installations by ensuring technicians were properly equipped and informed of the job before arrival and by digitizing all manuals for easy accessibility.•Effectively serviced and managed machine hardware and software for repairs and evaluated metrics.