The team at BOSSCAT™ redefined customer success in home services, where my role as Customer Success Manager hinged on fostering strong client relations and ensuring seamless project execution. Our collaborative efforts led to surpassing sales targets and enhancing service delivery, underpinning an ethos of excellence that permeates my professional endeavors.Previously, as a Home Loan Specialist I at PENNYMAC, I played a pivotal role in maintaining stringent compliance and facilitating crucial post-closing processes. My ability to coordinate effectively with cross-functional teams and execute with precision contributed to being recognized as a top producer, reinforcing my reputation for driving process improvements in fast-paced environments.
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Premier Team AgentDebtblueTexas, United States -
Customer Success ManagerBosscat™ Home Services And Technologies Jun 2022 - Jan 2023Charleston, South Carolina, United StatesOversaw portfolio of home repair/renovation work orders within Nashville market while serving as a liaison between clients and field team to coordinate repairs and ensure timely project completion. Managed territory and client inboxes, while handling inbound customer calls to address inquiries and concerns effectively.• Surpassed Q3 2022 sales goal by 15% through collaboration with Field Manager and Business Development Manager.• Conducted weekly and monthly call meetings with Nashville field team to monitor project progress and ensure alignment with timeline objectives. -
Home Loan Specialist IPennymac 2021 - 2022Plano, Texas, United StatesEnsured completion of necessary document signatures by borrowers and underwriters in business and consumer lines post-closing to maintain compliance with insurance and guaranty requirements. Coordinated with title and escrow companies to secure proper certification from Illinois counties at funding and recording stages.• Recognized as top producer on team for March 2022 by performing with a high degree of accuracy.• Collaborated with in-house team to process tolerance cures, principal reductions, and other refunds, while notifying borrowers of relevant disclosures. -
Client Service AgentCorelogic 2020 - 2021Irving, Texas, United StatesPerformed client management tasks, such as running dashboard reports, overseeing workflows, and leading client calls, facilitating client relationships/project management. Oversaw shared email inbox utilized for client requests and county communication to ensure efficient and organized correspondence.• Acted as liaison between clients and production team to ensure proper and timely handling of client work.• Prevented key clients from discontinuing collaboration with CoreLogic for their document service needs. -
Bid Desk SpecialistSafeguard Properties Oct 2017 - Feb 2020Richardson, Texas, United StatesProduced cost estimates to support property preservation work bids supplied by third-party vendors. Established effective communication channels with vendors in the field to ensure punctual execution of work orders and address client escalations promptly.• Maintained security, safety, and proper maintenance of vacant properties to ensure compliance with established standards and regulations. -
Quality Control ProcessorMsi Jun 2016 - Jun 2017Hurst, Texas, United StatesOversaw distribution email inbox utilized for requesting cost estimator documents to be submitted to investors. Coordinated with contractors in the field to address guidelines and work-order related inquiries promptly.• Produced cost estimator documents for facilitating fair payment to general contractors for work accomplished aimed at ensuring transparent financial transactions.• Conducted thorough reviews of invoices for ensuring accurate payments to contractors and precise billing to investors. -
Customer Care RepresentativeTransamerica Jan 2014 - May 2016Plano, Texas, United StatesAnalyzed customer requests following established guidelines and determined the most suitable course of action to ensure customer satisfaction. Provided accurate information about insurance policies, coverage, and claims processes.• Processed customer requests by utilizing PMSC/Reflections, AWD, Microsoft Access/Excel and Encorr.• Handled high volume of calls within strict timeframes to document customer accounts and maintain comprehensive records.
Brandon Westbrook Education Details
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High School Diploma
Frequently Asked Questions about Brandon Westbrook
What company does Brandon Westbrook work for?
Brandon Westbrook works for Debtblue
What is Brandon Westbrook's role at the current company?
Brandon Westbrook's current role is Premier Team Agent.
What schools did Brandon Westbrook attend?
Brandon Westbrook attended Bell High School.
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1maxar.com -
Brandon Westbrook
Assistant Manager With Exceptional Work Ethic | Leading Teams To Excellence And Elevating Customer ServiceChicago, Il -
Brandon Westbrook
Oakland, Ca -
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