Lead a team of IT professionals to deliver hardware and software solutions to meet the needs of a diverse team spread throughout the United States.Manage partnerships with SaaS providers in order to provide the tools necessary for our teams to be able to sell, manage, and develop. Timely procurement and appropriate scaling are paramount to our organizations success.Lead project planning and execution for new software/hardware rollouts, migrations and upgrades. Develop detailed… Show more Lead a team of IT professionals to deliver hardware and software solutions to meet the needs of a diverse team spread throughout the United States.Manage partnerships with SaaS providers in order to provide the tools necessary for our teams to be able to sell, manage, and develop. Timely procurement and appropriate scaling are paramount to our organizations success.Lead project planning and execution for new software/hardware rollouts, migrations and upgrades. Develop detailed project plans, timelines and budgets.Define and track team KPIs and metrics to measure performance and identify areas for improvement. Report on progress and results to senior management.Oversee IT asset and contract management including hardware/software inventory, licensing, and lifecycle management. Ensure optimization of resources.Identify emerging technologies and trends relevant to the organization. Research solutions and evaluate viability and benefits of adoption. Have worked closely with leadership to ensure wise rollout of AI solutions in an area that sees near daily change.Develop and implement IT policies, standards and procedures to strengthen information security and regulatory compliance.Foster a culture of continuous process improvement. Encourage adoption of new technologies and methods to enhance efficiency.Proactively identify risks and opportunities for improvement. Implement preventive measures and contingency plans. Show less

Collaborate with an interdisciplinary team consisting of software developers, requirements analysts, end users, business owners and product managers to create a positive user experience for a large scale web application.Conduct front end analysis, interview focus groups, gather requirements, as well as review test results and evaluate current designs for improvement.Create, evaluate, and modify high and low-fidelity wireframes and prototypes to support development process. All… Show more Collaborate with an interdisciplinary team consisting of software developers, requirements analysts, end users, business owners and product managers to create a positive user experience for a large scale web application.Conduct front end analysis, interview focus groups, gather requirements, as well as review test results and evaluate current designs for improvement.Create, evaluate, and modify high and low-fidelity wireframes and prototypes to support development process. All demonstrate understanding of solid design principles as well as accessibility standards and 508 compliance. Complete iterative testing of prototypes based on end user and focus group feedback. Utilize a variety of tools for rapid wireframe and prototyping including Adobe Experience Design and Sketch.Generate and review documentation and provide written and oral feedback on system requirements, code level reviews and design, system design documents, critical design review, integration, testing and other key development activities.Apply Agile development methodologies to UX practices and methods while assisting development teams in correcting software defects that involve the UI. Show less

Organize and maintain 24/7, full life-cycle application support for an enterprise level web application. Interact with VA leadership, requirements team, development and Tier 2 service desk to resolve and manage application related issues. Lead the Production Operations team through deployments of software releases, patches and PMA activities, as well as application support/maintenance in a production cloud based application.Develop monitoring tools utilizing SQL and Foglight… Show more Organize and maintain 24/7, full life-cycle application support for an enterprise level web application. Interact with VA leadership, requirements team, development and Tier 2 service desk to resolve and manage application related issues. Lead the Production Operations team through deployments of software releases, patches and PMA activities, as well as application support/maintenance in a production cloud based application.Develop monitoring tools utilizing SQL and Foglight, along with system engineers and database administrators to ensure health of application, as well as alerts to ensure timely issue response. Directly manage a team of 4 and interact with a Production Operations team of 15+ and an ever growing Agile Dev team, on a daily basis. Deliver on boarding training for new team members as well as consistent advanced skills training to promote team member growth and development. Show less

Provided application support at the highest level working with priority clients who require increased speed and accuracy of issue resolution in order to remained focus on their non-profit mission. Worked on the Patron Edge, an enterprise level ticketing software, Online Campus Community and Blackbaud NetCommunity, a web based CMS solution for non-profits.With each product elevated application specific knowledge to have an in-depth understanding of the software to include support from… Show more Provided application support at the highest level working with priority clients who require increased speed and accuracy of issue resolution in order to remained focus on their non-profit mission. Worked on the Patron Edge, an enterprise level ticketing software, Online Campus Community and Blackbaud NetCommunity, a web based CMS solution for non-profits.With each product elevated application specific knowledge to have an in-depth understanding of the software to include support from initial installation and implementation, through normally daily use, and on to client specific customization and support.Have increased involvement in small design projects for clients, utilizing jQuery and CSS to help achieve specific design results for clients’ websites with a focus on speed of delivery and quality .* "Best All Around Award', to recognize an analyst for outstanding work for a specific month, chosen by our peers earned 5 times. * 'Q2 Manager's Choice Award', chosen by our team manager based on overall dedication to the team for the quarter, earned twice. * 'Blackbaud Circle of Excellence', for outstanding achievement in support. Show less