• Worked directly with the VP of IT to recommend changes to an industry-standard annuity contract to bring it in line with the business requirements• Instituted the use of Azure DevOps Boards to track User Stories and sprints, assign work, and forecast both project milestones and final project completion based on team velocity• Led a team of 6 from a set of high-level objectives to product launch on a 5-month timeline• Perform many job roles including Business Analyst, Product Owner, Technical Lead, Scrum Master, Developer, and DevOps Architect• Monitor team progress, provide guidance, and assist the team in all areas of the SDLC including research, analysis, design, implementation, testing, debugging, and maintenance• Collaborate with end users to define test cases, evaluate their feedback, and incorporate any relevant bugs and feature requests into the development team’s workflow

• Full Stack Web Development and Winforms Development using C#, .NET Core, and SQL• Extended in-house insurance underwriting software to support an automobile product• Developed a data-driven public web site based on marketing requirements and customer needs• Designed and developed a custom ticketing system to allow employees company-wide to engage with IT and allow the company to meet audit reporting and regulatory requirements• Implemented changes to the software to increase performance and provide more resiliency• Integrated with third-party services using both web services and automated data exports and imports• Primary developer on an integrated insurance claims administration system o Designed system architecture following patterns and best practiceso Worked with end users to identify use case scenarios and determine project requirementso Developed a website feature to allow claims adjusters to download insurance policy XML data and print checks at the customer’s locationo Developed a Web Service for consumption by the public site to save new loss noticeso Implemented a task workflow to improve claims examiner efficiency and streamline processes requiring manager or executive officer approvals• Developed an intranet / ERP system using Orchard CMS, Silverlight, and Entity Framework• Always willing to assist other developers in debugging and implementing new features

Diagnosed and repaired computers and consumer electronics items.

As a tutor for Student Support Services, I provided tips and guidance to students regarding their homework and studying for exams across various subjects. I also proofread essays and papers as needed.

Assisted patrons with finding reference materials and using computers.