Responsibilities of the NEII below also while training/assisting other engineers with their wave projects.

Role supports legacy networks within Spectrum. Charged with building, configuring, installing and monitoring networks, along with executing maintenance window changes for the network. Supports NOC and ETS as escalation point between support teams and Senior Engineering/Management with on call duties which are 24x7x365. Uses strong project management skills to ensure work is completed in a timely manner. Role supports core to CPE which include various manufacturers such as Cisco, Juniper, Alcatel Lucent, Ciena (also Cyan), ADVA and RAD devices. Proficient in wave turn up services over optical gear including Cisco and Ciena, along with using DWDM for path creation. Review/reject/redesign optical paths sent over from Design to make sure that the path can be completed without any issues. Works with Project Managers, Service Delivery Managers and Design on ensuring the customer turn up experience goes smooth on wave services.

Role supported Time Warner Cable Business Class customers and DukeNet Enterprise Customers (TWCable purchased DukeNet Communications) with Lambda, Ethernet, Fiber, PRI phone service, DNS Hosting, DIA circuits, PTP, PTMP, EPL circuits and the edge routing equipment (ADVA, Cisco, Juniper, Telco Systems, Cyan, Fujitsu, etc.) at the customer location. Responsible for escalating issues such as: BGP, video service outages and inbound/outbound call failures through a VGW to the appropriate field engineer and also dispatching field technicians to customer’s location to resolve unreachable equipment problems. Working knowledge of circuit designs using the Granite platform and Fusion.

Network monitoring and troubleshooting using several different network elements (Cyan, Cisco, Fujitsu, Ciena, Telenium, etc.). Responsible for ticket creation using Remedy/Picasso and Salesforce for all issues or for tracking purposes of network events.

Role that provided technical support for modems and Duke Energy Smart Grid. Troubleshoot various modems in substations, hydro stations, and on power poles in order to maintain a 24/7 connection with the modem, so statistics can be kept and measured in case an outage occurs. Also setting up and verifying that new modems being deployed have the correct template, so that field technicians can install without having to make any changes to the current set up of the Smart Grid. Monitoring these modems consist of assigning IP addresses and ensuring firewall requests are properly established to maintain a complete connection to the modem from inside Duke Energy's network to the wireless carrier that provides the service (Verizon and Sprint).

Role that provided troubleshooting, support and monitoring for cell site and switch alarms. Demonstrated knowledge of the following technologies: Lucent, Nortel; CDMA data; telecom experience including: T1, DACS, OMP; and computer support Responsible duties included: identifying issues remotely between service providers and Verizon Wireless, using script line commands within Nortel based markets and a GUI for Lucent markets for resolution of issues directly related to cellular sites. Also reported issues that could not be resolved remotely to field employees, set up conference bridges between vendors when problems arose, and communicating with other Network Operations Control employees to resolve any other network issue. Worked within the Transport NOC to test circuits reporting problems between carriers and cell sites.

While being a Coordinator I, Maintained a Performing rating in metrics such as Entire Rep Performance (88.89/100%), Adherence to schedule (95.29/100%) Maintained an overall Performing rating across every metric measured to ensure customer satisfaction was of the highest quality. Transferred to Coordinator II after 9 months in Coordinator I role and maintained a Leading Entire Representative Performance and Representative Resolve score (both of these scores were 100%). I was also a participant in the User Acceptance Training/Field User Training program which allowed me to test unreleased devices/software to ensure customers with a great product and minimal issues at the time of release. Within teams I was on I trained others on topics such as Mac, Customer Experience and Mifi/Wireless connections.