• Expand compliance risk testing for fixed and variable products• Drive policy and process changes within business units across multiple product lines based on latest regulatory updates• Regulatory exam management, NACHA compliance, Records retention steering group, Forms testing

• Manage regulatory exams and market conduct inquiries for Protective and its affiliates, communicate with examiners from state departments of insurance, and pursue the best outcomes for the company• Work collaboratively with business units to ensure compliance with state insurance laws and answer legal questions concerning company processes and filings

• Research insurance regulations and developing issues across multiple jurisdictions and regulatory agencies• Present findings to senior leadership and manage implementation of available solutions

• Respond to subpoenas and identify subject matter issues for potential litigation risks• Responsible for bankruptcy issues and subsequent effects on policies and claims• Manage collections process for multiple divisions and coordinate with outside counsel on litigated matters

• Ensured foreclosure activities were performed in accordance with investor guidelines• Identified potential risks and escalated issues to ensure compliance with state and federal laws

• Performed review of mortgage refinance documents to confirm compliance with FHA, VA, and HUD regulations, state-specific legal requirements, and investor guidelines• Created department procedures, improving efficiency of department processes and resulting in the decrease of error rates.