Brandon Lu Email & Phone Number
@railinc.com
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Who is Brandon Lu? Overview
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Brandon Lu is listed as MBA Candidate at Carlson School of Management at University of Minnesota - Carlson School of Management, based in Minneapolis, Minnesota, United States. AeroLeads shows a work email signal at railinc.com and a matched LinkedIn profile for Brandon Lu.
Brandon Lu previously worked as MBA Candidate at University Of Minnesota - Carlson School Of Management and Business Analyst I at Railinc Corp.. Brandon Lu holds Master Of Business Administration - Mba, Information Technology from University Of Minnesota - Carlson School Of Management.
Email format at University of Minnesota - Carlson School of Management
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About Brandon Lu
MBA candidate and IT professional. Enthusiast of SQL, supply chain, music, and technology overall. Experience working with a variety of development and support teams, adding value through improving processes and giving context via data analysis.Industries: Data Analytics, Supply Chain, Software Development, Application Support
Listed skills include Music, Web Development, Python 3.0, Programming Languages, and 16 others.
Brandon Lu's current company
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Brandon Lu work experience
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Business Analyst I
- Generated $12K/mo. revenue by gathering system logic requirements and leading new application development project for synthesizing data
- Wrote reports with SQL/Python to prioritize maintenance (scrum) and ensure smooth operation
- Managed project to upgrade data format for damage-related rail events from legacy messaging format to JSON for improved reporting process
- Mentored new business analysts and product support team to reach 94% positive customer surveys
- Completed 1-3 rail industry projects annually with various committees and task forces to achieve a survey score of 4.5/5
Product Support Specialist Ii
- Reached a 70% annual maintenance ticket closure rate through direct customer communication, requirements gathering, and testing of fixes in pre-production environment
- Stepped into the business analyst role by gathering legal and shipping information requirements from industry committee for new import/export initiative from Mexican government
- Reduced disaster recovery check time from 45 min. to 5 min. via SQL script automation, and created documentation for product support and other business-side users
Product Support Specialist I
- Managed data access and security for 500+ commercial customers through collaboration with 4-person product support team, contributing to $23M revenue from contracted companies
- Researched and answered 40+ customer tickets daily to adhere to 24-hour solution time service-level agreement for contracted users
- Implemented and documented new FTP archive Linux query process when legacy method failed, saving the team 40+ hours per week of manual search time
Customer Success Specialist
- Attained deep understanding of all 20+ customer-facing applications and held the record number of positive customer survey responses with 150+ in 8 months
- Updated 70% of internal documentation for applications used daily by Customer Success Center
Brandon Lu education
Master Of Business Administration - Mba, Information Technology
Master Of Business Administration - Mba, Management Information Systems, General
Bachelor’S Degree, Computer Information Systems, Gpa: 3.11
Frequently asked questions about Brandon Lu
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What company does Brandon Lu work for?
Brandon Lu works for University of Minnesota - Carlson School of Management.
What is Brandon Lu's role at University of Minnesota - Carlson School of Management?
Brandon Lu is listed as MBA Candidate at Carlson School of Management at University of Minnesota - Carlson School of Management.
What is Brandon Lu's email address?
AeroLeads has found 1 work email signal at @railinc.com for Brandon Lu at University of Minnesota - Carlson School of Management.
Where is Brandon Lu based?
Brandon Lu is based in Minneapolis, Minnesota, United States while working with University of Minnesota - Carlson School of Management.
What companies has Brandon Lu worked for?
Brandon Lu has worked for University Of Minnesota - Carlson School Of Management and Railinc Corp..
How can I contact Brandon Lu?
You can use AeroLeads to view verified contact signals for Brandon Lu at University of Minnesota - Carlson School of Management, including work email, phone, and LinkedIn data when available.
What schools did Brandon Lu attend?
Brandon Lu holds Master Of Business Administration - Mba, Information Technology from University Of Minnesota - Carlson School Of Management.
What skills is Brandon Lu known for?
Brandon Lu is listed with skills including Music, Web Development, Python 3.0, Programming Languages, Web Design, Microsoft Office, Public Speaking, and Microsoft Powerpoint.
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