Responsibilities:• Design new functionality for the SUMO Scheduler product, based on business requirements from SUMO Scheduler and/or a SUMO Scheduler Customer.• Maintained SUMO Scheduler’s Salesforce.com Business and License Management Organization.• Created & Maintained SUMO Scheduler’s Salesforce.com Demo Organizations• Implemented Workflows, Process Builders, Flows and Validation Rules.• Implemented and Maintained Sales Processes including:o Products & Pricebookso Quotes & Quote Templateso License Renewal Notificationso Data Deduplicationo Data Maintenance• Act as a liaison between SUMO Scheduler Project Managers and SUMO Scheduler Customers to understand the customer’s requirement and help design solutions within SUMO that meet those needs.• Act as a technical support representative on SUMO Scheduler’s behalf to troubleshoot, escalate and manage customer inquiries in a timely manner.

Responsibilities:• Maintained SUMO Scheduler’s Salesforce.com Business and License Management Organization.• Created & Maintained SUMO Scheduler’s Salesforce.com Demo Organizations• Implemented Workflows, Process Builders, Flows and Validation Rules.• Implemented and Maintained Sales Processes including:o Products & Pricebookso Quotes & Quote Templateso License Renewal Notificationso Data Deduplicationo Data Maintenance• Act as a liaison between SUMO Scheduler Project Managers and SUMO Scheduler Customers to understand the customer’s requirement and help design solutions within SUMO that meet those needs.• Act as a technical support representative on SUMO Scheduler’s behalf to troubleshoot, escalate and manage customer inquiries in a timely manner.

Acted as a Consulting Contractor working with Pandora Media Inc. for Business Administration and Automation of their Salesforce System and onboarding new users into many other applications.Responsibilities:• Interacted with various business departments to help with the administration and automation of applications.• Managing Support Tickets ranging from onboarding new users into applications, onboarding new vendors to help support Pandora.• Act as a liason between the business departments to complete large projects.• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC), creating custom objects to fit client needs, and building code requirements.

Acted as a Consulting Contractor working with Pandora Media Inc. for Business Administration and Automation of their Salesforce System and onboarding new users into many other applications.Responsibilities:• Interacted with various business departments to help with the administration and automation of applications.• Managing Support Tickets ranging from onboarding new users into applications, onboarding new vendors to help support Pandora.• Act as a liason between the business departments to complete large projects.• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC), creating custom objects to fit client needs, and building code requirements.

• Interacted with various business user groups and executives for gathering the requirements for Salesforce implementation and documented the Business Processes • Familiar with Waterfall and Agile project management• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC), creating custom objects to fit client needs, and building code requirements. • Performed the roles of salesforce.com Business Analyst, Administrator, and Solution Architect and Project Manager for client organizations. • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization • Designed, created design documents, managed creation and delivery of, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, and VisualForce Pages to suit to the needs of client applications • Performed Architectural Reviews to ensure Scalability and Problem Identification• Acquired training in salesforce.com Partner Applications that have been successfully implemented to increase adoption and productivity of the salesforce.com platform. • Designed and created custom applications for salesforce.com Portals and force.com Sites. • Managed up to 10 projects simultaneously to drive completion and monitor adherence to specification.

• Provided direct support for Designated Contacts.• Involved in Salesforce Application Setup activities and customized apps per request• Worked with all Salesforce standard objects such as Accounts, Contacts, Cases, Leads, Campaigns, Reports, Forecasting, and Dashboards to address user support cases• Deployed Custom objects, Entity-Relationship data model, Validation Rules, Page layouts, and Custom tabs to address client administration requests• Developed and configured various Forecast, Dashboards, Reports and Report Folders for different user profiles• Worked directly with some of salesforce.com’s largest customers in the Financial Services and Consumer Electronics Manufacturing verticals