· Assisting any and all IT / DevOps / Linux, Mac, and Windows related requests· Cost analysis reversal of both AWS and Azure billing from YTD providing Delta for annual subscription purposes to pay 2 years, get 1 free· Full scope (Global Admin) in AWS and Azure Cloud Infrastructures· Deployment of applications and services through Okta· Management of Asset Tiger, Jira, Google Cloud (G-Suite -- 3 accounts), Slack, Okta, Vanta, LastPass, 1Password, CrowdStrike, AWS, Azure, Parallels, Zoom, Adobe, GoDaddy, GitHub, GitLab, BitBucket, JetBrains, Cloudflare, Postman, HubSpot, Amazon, Apple, Dell, Framework, and much more· Helped in obtaining SOC 2 ISO 27701 (PIMS) Type 1 and PCI DSS Compliance· Information Security -- security@gitkraken.com leads to a security board I've automated in Jira, creates a ticket for us to work. Have proposed a public bug bounty board with a form in a structure we maintain for more automations· Vulnerability testing for reports filed from security@gitkraken.com with prioritization and payment / triage for code review / change· Deployment of AWS Marketplace Sellers account for GitKraken app· Managed Microsoft AD, SMTP servers, DNS (Microsoft Server) as well as migrations for Axosoft and TransferBigFiles domains· Writing both AWS and Azure Policies and Procedures for granular access· Deployed OpsGenie for alerts to automate on-call support / troubleshooting· Built BitBucket server from start to finish in AWS including deploying the VM and Security Groups· AWS and Azure cleanup of unnecessary storage / applications / services that are no longer being used / deprecated as it wasn't maintained for quite some time with limited knowledge of the system· Deployed DMARC Reject rules while monitoring reports for any type of issues for 3 different mail servers stopping any and all spoofing and increasing the domain's reputation globally· Deployed a VPN server which became the company-wide used VPN, automated to add / remove users / configs

· Using Active Directory to add user's to e-mails, applications for licenses, password resets, modifying user access levels for network folders, and more· Handling the general queue for tickets (Zendesk), both incidents and requests. This job entails remoting in with Bomgar and troubleshooting Windows, Microsoft 365, internet connectivity, Kofax PDF, Webex, Jabber, Cisco IP Phones, and possibly broken hardware/equipment· Deploying workstations for new users, hotel desks, and major offices· Assisting in inventory and maintaining access to server room and supplies, as well as including new information to documentation as I found areas where none is available· Utilizing Cisco Meraki dashboard to check on equipment, cycle ports, restart network equipment as needed, as well as setting up and re-establishing connections with printers and scanners· Network Update Checks and Security vulnerability scans within Cisco Meraki for each company within our eco-system· PowerShell scripting to automate tasks, i.e. deleting all browser passwords from an entire Domain Controller· Deploying vCenter within a VMWare ESXi environment, attaching the hosts, and setting up HA clusters· Experience with RMM (Datto + Datto Backup), Autotask, Cisco Meraki admin dashboard, Trend Micro admin dashboard, Microsoft 365 admin, Exchange admin, and Azure admin

· Utilized tools and services such as Service Now for Incidents and Work Orders (100-150 tickets completed each week), BigFix Console, SCCM, RingCentral, Cisco IP Phone, and more· Learned to effectively utilize and maintain users, security groups, distribution lists, computers, and more in Active Directory· Helped maintain the Azure Active Directory by ensuring SSO/MFA was setup properly for each user· Maintained Microsoft Office 365, Exchange Server, and Adobe Portal Admin· Excelled at handling random VPN (Global Protect, AnyConnect, and FortiClient) and Office 365 issues while withstanding knowledge of both pre/post cloud implementation· Imaged systems while taking calls and responding to Teams messages to ensure everyone was taken care of· Shipping and packing of imaged equipment, as well as receiving damaged equipment and making assessments

· Retention and winning back customers· Worked with customers to solve billing issues· Prevented customers that are ready to leave the organization· Advanced negotiation and customer service skills· VBA programming to modify code for an automated excel spreadsheet over manual entry

· Assisted everyday users across various platforms with random errors and occurrences as one cohesive team· Assisted users with their home modems and firewalls to ensure connectivity and correct settings for each parameter were set properly· Advised customers of technology and how to create a feature rich environment within their own home for a minimal amount of money as conversations grew into technical aspects· Problem solving on gaming consoles, computers, Mac, iPhones, Android devices, smart TVs, tablets, and more