Brandon Mcmurray Email & Phone Number

Decatur, Georgia

• Defines requirements, plans, researches, and evaluates capability of technology systems coordinates, and maintains department/agency specific technology systems software.• Coordinates information and resources to ensure proper and timely installation and maintenance activities.• Verifies availability and proper operation of products for installation; schedules installations; tests installed products per agency standards• Provides technical support and training to system users; • troubleshoots problems with programs; resolves problems; escalates problem to central IT, vendors or other personnel as appropriate; • ensures continual operations of departmental/agency applications; and utilizes diagnostic tools and other resources as appropriate.• Supports software system access; defines application security access levels; sets up application access for new employees

Greater Atlanta Area

Atlanta Workplace Support● Maintains Window 7, Windows 10, and OS X desktops and laptops computing environment including hardware, software, peripherals and mobile devices in a corporate environment.● Installs new and existing customer’s hardware and software that are apart of the lease program● Provides excellent customer services and support to all customers including executives ● Provides trainings on ground breaking technology to all customers including executives

Charlotte, North Carolina Area

Administrative Daily Tasks• Manage and follow-up on School Dude Tickets Daily• Provide Quality Assurance on known outstanding issues• Manage Projects & Project Timelines• Insure JICS site schema consistency by reviewing the site daily.• Check for DIS Stuck issues• Surveying Module Managers for Agenda items for next meeting• Records & scribing meeting minutes and attendanceTechnical Support• Preform Jenzabar EX Installs and Upgrades• Preform PowerFaids Installs and Upgrades• Add or Remove Portlets• Create Contained Forms• Create or Update HTML within JICS• Create or Update Graphics in JICS• Create or Update InfoMaker Queries• Assist Students with JICS Password Resets• Assist Students with ID Card issues• Provide assistance to the HelpDesk as needed if not already committed to a projectPresentations• Provide Presentations to Faculty & Staff when required• Provide JCSU Web Portal Training to Students, Faculty, & Staff

Charlotte, North Carolina Area

•Counsel 150 resident peers on personal, academic, and career concerns•Create, plan and implement educational, social, and recreational activities•Enforce and uphold university policies• Second in charge when Resident Hall Coordinator is not available

Charlotte, North Carolina Area

•Develop ideas and concepts to increase Help Desk efficiency •Assist converting projects into official processes •Create technology applications and develop technology help guides for campus•Diagnose and resolve technology issues; serve over 1500 JCSU citizens•Develop informational videos about technology

Charlotte, North Carolina Area

•Install and update Windows Software•Virus removal•PC troubleshooting•Connecting peripheral to computer•Performed data transfers