Cyber Resilience is a gauge of how well-equipped an organisation is to continue operating its core business during a cyber crisis. Build Digital Resilience across your business to find the breach as soon as possible and return to normal operations as fast as possible. If it's valuable to your organisation and happening on your systems, it needs to be protected.Offering companies an integrated cyber resilient approach to protecting their digital environment, Digital Resilience founded in 2018 is a proud member of Digital Solutions Group (DSG) Strategically aligned to globally renowned, best in class IT, Network and Behavioural Cybersecurity partners enabling our clients to respond to modern cyber warfare Digital Resilience makes use of SaaS-based and fully managed services including cybersecurity, threat detection, managed security operations, education, awareness, simulated training, and risk assessmentDigital Resilience offers a comprehensive suite of cyber resilience solutions that ensure business continuity in the face of adverse cyber threats.By equipping large enterprises, SMME’s and remote office networks with Cybersecurity efficiencies that anticipate and adjust to changes in cyber risk profiles and adhering to regulatory requirements our digital resilience solutions drive a continuous circuit of cyber defence, custom fit to address client-specific cybersecurity and digital resilience requirements.From MICRO cyber risks posed by end-point-users, individuals, or customers to MESO threats faced by groups or organizations and MACRO cybersecurity vulnerabilities at an inter-organizational level, using a systematic, risk-based assessment of an organization’s technical, operational, and behavioural vulnerabilities, the Digital Resilience risk management approach ensures the implementation of prioritised cyber resilience solutions.

DSG CXG offers an integrated 24/7/365 Customer and Digital Experience Services that delivers measurable results for an Always-On World. We provide a fully integrated suite of services, which extend across the Customer Experience value chain, which includes Research, Lead Generation, Campaigns and Events, Sales, Service, Marketing and Loyalty.DSG Group Board MemberDefined the five (5) year business plan aligned to growth and scale objectivesDefined Strategic Objectives, Focus Areas and Roadmaps leveraging the SOFAR approachDefined and Developed Performance Contracts aligned to Strategic ObjectivesDeveloped and implemented Client Satisfaction and NPS Survey including reporting and areas of focus with a 6% increase in Satisfaction and AdvocacyImplementation of tin to cloud strategy with a key focus of business risk reduction and cost savingsEmployee engagement driven, formal communication platform every two (2) monthsIncome Statement performance and optimisation consistently doubling Revenue and Profitability year on yearBudget and Cash flow forecast trackingDeveloped the overarching secondary location plan taking into account, risk, site continuity and disaster recoveryClient CX Strategic Development, leveraging multi and Omni-channelsCrafted entries and recognition for execution including : BPESA Best National Contact Centre2016, Best Technical Innovation and Social Management Winner 2017, Engage Awards UK2019 Finalist (competitors Aviva, 3, Sky, Shop Direct and Costa Coffee) and BPESA BestExternal Service Award Winner 2019.

As the CIO primarily led the DSG Group’s sourcing strategy with a defined tin to cloudstrategy, a thirty six (36) month ICT business plan aligned to growth and scale objectives, with akey focus of business risk reduction, cost saving and compliance.

As COO, I remained operationally responsible for the management six (6) DSG GroupCompany operations, including new applications, systems and infrastructure deployment andApplication and Mobile Software Development, including project management, resourceallocation and planning.

Responsible for the Virtual Contact Centre, Digital Mobile and www.digitalmall.com.

Responsible for management of entire Digital Solutions Group/Digital Mall operation.Strong Operations backgroundKey Ability to drive efficiency, effectiveness and quality outcomesKey Operations strengths include ability to manage reporting, business analysis, operations profitand loss report production, workforce management forecasting and schedule adherence analysis

Started the BI DivisionProject Management skills spanning People, Process and Technology including Contact Centresolution end to end implementation and integration (outsourced, on premise or cloud)Key Contact Centre technologies and platform solution implementation (on premise or cloud)Strong Business Process Development skillsets which includes end to end enterprise businessenabling process definition, documentation and implementation based on functional activity andinteraction

Customer Relations Manager promoted to Process Manager.BMW and Landrover Customer Care – BMW Product and Service Complaint ManagementBMW and Landrover Roadside Assistance - Emergency Roadside Accident and BreakdownAssistance ManagementBMW in - house Customer Relationship Management Suite (CRM) presentationsContact Centre CTI – Computer Telephony Server MaintenanceContact Centre CTI – Computer Telephony Call Routing and After Hour SupportBMW Contact Centre Campaign Management – Planning, Resource Allocation, ManagementFeedback and Results AnalysisCreation and Maintenance of BMW Contractor DatabaseBMW and Landrover Contact Centre Process and Procedure - Definition and Development.

Contact Centre Agent promoted to SupervisorAA Roadside Assistance for BMW South Africa and Nissan South Africa – Emergency Accident andBreakdown Assistance ManagementSupervision of 30 Contact Centre Employees Day-to-Day Supervision of Centre OperationsDynamic Resource AllocationEvaluation of Contact Centre Employees – Monthly Incentive SchemeImplementation of Hire Vehicle Redemption Procedure